Senior Director, Gift Processing & Data Automation

americanredcross; United States; On-site; USD 150,000 - 230,000; Full time

Job summary

American Red Cross is seeking a Senior Director to lead end-to-end gift processing and fundraising data operations. The role focuses on transforming operations into an automation-first model, delivering regulatory-compliant processing at scale and partnering with Finance, IT, and Legal to align with organizational priorities.

You will oversee a team of ~30 staff across processing, case management, and QA, driving continuous improvement and governance while scaling for growth in a complex,

Qualifications

• 10+ years in fundraising operations, financial operations, shared services, or similar high-volume processing environments.
• Proven experience leading business transformation, automation, or digital initiatives.
• Experience with AI, intelligent automation, or advanced analytics preferred.
• Strong background in regulated environments with compliance and audit requirements.

Responsibilities

• Lead transformation of gift processing into an automation-first, scalable model.
• Redesign end-to-end processes to enable straight-through processing and reduce manual effort.
• Identify and implement AI and intelligent automation solutions to improve cost, speed, and accuracy.
• Drive business value capture by tracking and improving KPI performance such as cost per transaction, automation rate, error rate, cycle times, donor matching, and gift linking improvements.
• Oversee accurate, timely, and compliant processing of donations across internal teams and vendors.

Skills

Automation leadership

AI & data analytics

Process transformation

Regulated environments

Vendor management

Team leadership

Education

Bachelor's degree

MBA preferred

Tools

ERP systems

CRM systems

Data governance tools

Job description

American Red Cross is seeking a Senior Director to lead end-to-end gift processing and fundraising data operations. The role focuses on transforming operations into an automation-first model, delivering regulatory-compliant processing at scale and partnering with Finance, IT, and Legal to align with organizational priorities.

You will oversee a team of ~30 staff across processing, case management, and QA, driving continuous improvement and governance while scaling for growth in a complex,