Payments & eCommerce Lead - *Work from Home*

americanredcross; Washington (District of Columbia); Hybrid; USD 140,000 - 150,000; Full time

Job summary

American Red Cross is seeking a Payments & eCommerce Lead to oversee strategy, governance, financial performance, and operations of the organization’s payment ecosystem. The role guides budget planning, vendor relationships, and compliance across regulatory frameworks.

The role reports to the Treasury Management Team and is flexible geographically within the United States. The ideal candidate will have a Bachelor's degree in a finance-related field, 8+ years of experience including 5 years in

Qualifications

• Bachelor's degree in Finance, Accounting, Business Administration, Information Systems, or related field required.
• MBA or other relevant certification preferred.

Responsibilities

• Define and execute the roadmap for payment acceptance and disbursement capabilities, including cards, ACH, digital wallets, alternative payment methods, and emerging payment rails.
• Establish and ensure payment operations, reporting procedures, controls, and standards support organizational objectives and comply with applicable regulations, industry standards, and organizational policies.
• Lead financial analysis, business case development, and reporting related to payment performance, costs, settlement, fraud, and vendor economics.
• Develop and manage payment-related planning, budgets, reporting, and operational plans.
• Direct employees engaged in payment operations and reporting.
• Own relationships with payment processors, gateways, fraud providers, and disbursement vendors, including vendor selection, contracting, performance management, and issue resolution.
• Direct initiatives to improve payment performance, operational efficiency, scalability, and cost-effectiveness.
• Partner with Treasury, Finance, Information Security, Legal, Technology, and Line of Business stakeholders to support payment strategy, controls, and operations.
• Review and prepare data analyses related to operations, business performance, and business opportunities for senior leadership.
• Provide leadership, guidance, and development support to staff, volunteers, and cross-functional teams.
• Lead RFP for services which involve e-commerce and related services.

Education

Bachelor's degree in Finance, Accounting, Business Administration, Information Systems, or related field

MBA or other relevant certification preferred

Job description

Payments & eCommerce Lead

WHY CHOOSE US?

Joining the American Red Cross is like nothing else - it's as much something you feel as something you do. You become a vital part of the world's largest humanitarian network. Joining a team of welcoming individuals who are exceptional, yet unassuming. Diverse, yet uncompromising in unity. You grow your career within a movement that matters, where success is measured in people helped, communities made whole, and individuals equipped to never stop changing lives and situations for the better.

Where Your Career is a Force for Good!

We are currently seeking a Payments & eCommerce Lead for our Treasury Management Team. The location for this position is flexible, and can be located anywhere within the U.S.

WHAT YOU NEED TO KNOW

The Payments & eCommerce Lead is responsible for the strategy, governance, financial performance, and operational oversight of the organization's incoming and outgoing payment ecosystem. This role establishes and implements policies, procedures, controls, governance frameworks, and performance standards that support the strategic direction of Payment/Treasury deliverables that are aligned with the business unit and corporate initiatives and objectives. Responsible for such activities as staff planning, financial analysis, budgeting, reporting, and other related operational activities; manages payment-related budgets, strategic initiatives, vendor relationships, and operational priorities. Establishes and updates applicable systems and procedures. May conduct briefings for Senior Leadership and top management of other functional units.

Perform all duties and responsibilities in compliance with standard operating procedures and other applicable Federal, State, and local regulations.

PAY INFORMATION

The salary range for this position is $140,000- $150,000 .This position is not eligible for relocation.

Note that American Red Cross salaries are aligned to the specific geographic location in which the work is primarily performed. Other factors that may be used to determine your actual salary may include your specific skills, how many years of experience you have and comparison to other employees already in this role.

WHERE YOUR CAREER IS A FORCE GOOD

• Define and execute the roadmap for payment acceptance and disbursement capabilities, including cards, ACH, digital wallets, alternative payment methods, and emerging payment rails.
• Establish and ensure payment operations, reporting procedures, controls, and standards support organizational objectives and comply with applicable regulations, industry standards, and organizational policies.
• Lead financial analysis, business case development, and reporting related to payment performance, costs, settlement, fraud, and vendor economics.
• Develop and manage payment-related planning, budgets, reporting, and operational plans.
• Direct employees engaged in payment operations and reporting.
• Own relationships with payment processors, gateways, fraud providers, and disbursement vendors, including vendor selection, contracting, performance management, and issue resolution.
• Direct initiatives to improve payment performance, operational efficiency, scalability, and cost-effectiveness.
• Partner with Treasury, Finance, Information Security, Legal, Technology, and Line of Business stakeholders to support payment strategy, controls, and operations.
• Review and prepare data analyses related to operations, business performance, and business opportunities for senior leadership.
• Provide leadership, guidance, and development support to staff, volunteers, and cross-functional teams.
• Lead RFP for services which involve e-commerce and related services.

WHAT YOU NEED TO SUCCEED

• Education: Bachelor's degree in Finance, Accounting, Business Administration, Information Systems, or related field required. MBA or other relevant certification preferred.
• Experience: Minimum of 8 years of related experience or equivalent combination of education and related experience required. MBA is preferred. Experience leading payment strategy, platform ownership, financial analysis, vendor management, and process improvement initiatives.
• Management Experience: 5 years of management experience.
• Skills & Abilities : D