Payments & Debit Card Support Analyst

Carter Bank; Martinsville (VA); On-site; USD 19,000 - 30,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability coverage

401(k)

Paid time off

Paid holidays

Job summary

Carter Bank is seeking a Payments Analyst to oversee debit card, ACH processing, and dispute resolution. The role involves reconciling debit card transactions, handling disputes, and ensuring compliance with applicable regulations. A high school diploma is required and prior banking operations experience is preferred.

Day-to-day duties include processing charge-backs, ACH disputes, and supporting cardholders and staff with card-related issues. This is an on-site position in Martinsville, VA.

Qualifications

• Experience in banking operations or payments processing is preferred.
• Knowledge of NACHA rules, Reg E, and Reg Z is a plus.
• Proficiency with Microsoft Office and basic accounting concepts.

Responsibilities

• Preform Debit Card reconcilement
• Resolve Debit Card posting exceptions
• Process Debit Card disputes
• Analyze and track debit card disputes from cardholders claiming errors; this may include transaction research, creating general ledger entries, and mailing correspondence, following Regulation E, Visa, and SAR requirements
• Process charge-backs and merchants' re-presentments
• Process ACH disputes
• Replace Compromised Cards, identifying inactive cards for possible closing
• Assist associates and cardholders with Debit Card support including disputes or card-troubleshooting

Skills

Customer service

Communication

Problem-solving

Organization

Debits/credits

GL accounts

Banking knowledge

NACHA rules

Reg E

Reg Z

MS Office

Education

High School Diploma or equivalent

Job description

Carter Bank is seeking a Payments Analyst to oversee debit card, ACH processing, and dispute resolution. The role involves reconciling debit card transactions, handling disputes, and ensuring compliance with applicable regulations. A high school diploma is required and prior banking operations experience is preferred.

Day-to-day duties include processing charge-backs, ACH disputes, and supporting cardholders and staff with card-related issues. This is an on-site position in Martinsville, VA.