Card Operations & Disputes Specialist

Park State Bank; Grand Rapids (MN); On-site; USD 42,000 - 62,000; Full time

Job summary

Park State Bank is seeking a detail-oriented Card Services Specialist to support daily card operations across debit, credit, prepaid, HSA and ATM services. You will handle inquiries, disputes, and fraud-related tasks while maintaining accurate documentation and strong internal controls.

The role emphasizes collaboration, adaptability, and a calm, precise approach in a fast-paced environment. High school diploma or GED and 1+ year in banking or card operations preferred.

Qualifications

• At least 1 year in banking, financial services, card operations, fraud, disputes, or related field preferred.
• Proficiency with Microsoft Word, Excel, Teams and Outlook required.
• Experience with card-processing, banking, dispute management, fraud-monitoring, or case-management systems preferred.

Responsibilities

• Provide guidance and support for card inquiries; ensure timely, accurate resolution.
• Process debit and ATM card disputes per Regulation E and Visa rules; manage notices and resolutions.
• Monitor disputes processed by service providers for timeliness and accuracy; track recovery activity.
• Support fraud and dispute activities; review cases and maintain centralized documentation.
• Review fraud alerts and CAMS activity; take action on risks and emerging threats.
• Perform daily card servicing operations including maintenance, payments, closures, reissuance, and servicing exceptions.
• Maintain complete case documentation for audits, complaints, and reporting.
• Identify recurring issues and suggest practical improvements for compliance and efficiency.

Skills

Word

Excel

Teams

Outlook

Education

High school diploma or GED

Tools

Card processing systems

Fraud monitoring tools

Job description

Park State Bank is seeking a detail-oriented Card Services Specialist to support daily card operations across debit, credit, prepaid, HSA and ATM services. You will handle inquiries, disputes, and fraud-related tasks while maintaining accurate documentation and strong internal controls.

The role emphasizes collaboration, adaptability, and a calm, precise approach in a fast-paced environment. High school diploma or GED and 1+ year in banking or card operations preferred.