Payments Analyst

Carter Bank; Martinsville (VA); On-site; USD 19,000 - 30,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability coverage

401(k)

Paid time off

Paid holidays

Job summary

Carter Bank is seeking a Payments Analyst to oversee debit card, ACH processing, and dispute resolution. The role involves reconciling debit card transactions, handling disputes, and ensuring compliance with applicable regulations. A high school diploma is required and prior banking operations experience is preferred.

Day-to-day duties include processing charge-backs, ACH disputes, and supporting cardholders and staff with card-related issues. This is an on-site position in Martinsville, VA.

Qualifications

• Experience in banking operations or payments processing is preferred.
• Knowledge of NACHA rules, Reg E, and Reg Z is a plus.
• Proficiency with Microsoft Office and basic accounting concepts.

Responsibilities

• Preform Debit Card reconcilement
• Resolve Debit Card posting exceptions
• Process Debit Card disputes
• Analyze and track debit card disputes from cardholders claiming errors; this may include transaction research, creating general ledger entries, and mailing correspondence, following Regulation E, Visa, and SAR requirements
• Process charge-backs and merchants' re-presentments
• Process ACH disputes
• Replace Compromised Cards, identifying inactive cards for possible closing
• Assist associates and cardholders with Debit Card support including disputes or card-troubleshooting

Skills

Customer service

Communication

Problem-solving

Organization

Debits/credits

GL accounts

Banking knowledge

NACHA rules

Reg E

Reg Z

MS Office

Education

High School Diploma or equivalent

Job description

The Payments Analyst is responsible for the processing of payments, Automated Clearing House (ACH) processing, and Debit Card support including dispute processing.

The Payments Analyst is responsible for the processing of payments, Automated Clearing House (ACH) processing, and Debit Card support including dispute processing.

ESSENTIAL JOB FUNCTIONS :

• Preform Debit Card reconcilement
• Resolve Debit Card posting exceptions
• Process Debit Card disputes
• Analyze and track debit card disputes from cardholders claiming errors; this may include transaction research (bank systems' data and contacting merchants), creating general ledger entries, letter creation and mailing to cardholders, and following compliance requirements of Regulation E, Visa, and suspicious activity reporting
• Process charge-backs and merchants' re-presentments
• Process ACH disputes
• Replace Compromised Cards, identifying inactive cards for possible closing
• Assist associates and cardholders with Debit Card support including disputes or card-troubleshooting

JOB REQUIREMENTS :

• High school diploma or equivalent required
• Prior bank operations experience preferred

KNOWLEDGE/SKILLS REQUIRED :

• Intermediate customer service skills
• Intermediate verbal and written communication skills
• Basic problem-solving skills
• Basic organizational skills
• Basic understanding of debits, credits, and general ledger accounts
• Basic banking knowledge
• Basic knowledge of National Automated Clearing House Association (NACHA) rules
• Basic knowledge of Regulation E ("Reg E"), Regulation Z rules and procedures
• Basic proficiency with Microsoft Office

PHYSICAL AND MENTAL QUALIFICATIONS :

• Standing, walking, bending and stooping required
• Must be able to sit at a desk for long periods of time and use a computer
• Must be able to occasionally move or lift up to 10 pounds
• May be asked to work supplemental hours periodically
• Limited travel required occasionally during and after business hours

Hourly Pay Range: $14.10 - $22.06 per hour

Benefits: Eligible associates may participate in Carter Bank's benefits package, including medical, dental, vision, life insurance, disability coverage, other voluntary benefits, 401(k), paid time off, and paid holidays.