Bank Tech Support Analyst – Banking Apps & Customer Help

Carter Bank; Martinsville (VA); On-site; USD 40,000 - 60,000; Full time

Job summary

Carter Bank is looking for a Help Desk Analyst to support retail and back office departments with core financial applications. This role involves answering inquiries about debit card transactions and assisting with online/mobile banking navigation.

The ideal candidate must have a high school diploma, strong technical skills, and the ability to provide excellent customer service. Responsibilities include communication with branches, tracking inquiries, and recommending further training as needed.

Qualifications

• Strong technical proficiency with financial and banking systems and software.
• Excellent customer service skills.
• Strong verbal and written communication skills.

Responsibilities

• Communicate with branches and departments through telephone and email.
• Answer questions and offer assistance to branch/department personnel regarding core applications.
• Monitor and respond to Customer Service emails.

Skills

Technical proficiency with financial and banking systems

Excellent customer service skills

Strong verbal and written communication skills

Ability to work in a fast-paced environment

Knowledge of Microsoft Office products

Education

High school diploma or equivalent

Job description

Carter Bank is looking for a Help Desk Analyst to support retail and back office departments with core financial applications. This role involves answering inquiries about debit card transactions and assisting with online/mobile banking navigation.

The ideal candidate must have a high school diploma, strong technical skills, and the ability to provide excellent customer service. Responsibilities include communication with branches, tracking inquiries, and recommending further training as needed.