Payments & Debit Card Disputes Analyst

Carter-Bank; Martinsville (VA); On-site; USD 19,000 - 30,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability coverage

401(k)

Paid time off

Paid holidays

Job summary

Carter Bank in Martinsville, VA is seeking a Payments Analyst to manage the processing of payments, ACH activities, and Debit Card support including dispute processing. The role covers reconciliations, dispute handling, and compliance with Reg E and Visa rules.

The candidate will analyze disputes, perform transaction research, and assist cardholders with debit card issues, while supporting daily operations and ensuring accurate general ledger entries.

Qualifications

• High school diploma or equivalent required.
• Prior bank operations experience preferred.

Responsibilities

• Process Debit Card disputes
• Analyze and track debit card disputes from cardholders claiming errors; this may include transaction research, creating general ledger entries, letter creation and mailing to cardholders, and following compliance requirements of Regulation E, Visa, and suspicious activity reporting
• Process charge-backs and merchants' re-presentments
• Process ACH disputes
• Replace Compromised Cards, identifying inactive cards for possible closing
• Assist associates and cardholders with Debit Card support including disputes or card-troubleshooting
• Preform Debit Card reconcilement
• Resolve Debit Card posting exceptions

Skills

Customer service

Verbal & written communication

Problem solving

Organizational skills

Understanding of debits/credits/GL

Banking knowledge

NACHA rules

Reg E/Reg Z knowledge

Microsoft Office

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Carter Bank in Martinsville, VA is seeking a Payments Analyst to manage the processing of payments, ACH activities, and Debit Card support including dispute processing. The role covers reconciliations, dispute handling, and compliance with Reg E and Visa rules.

The candidate will analyze disputes, perform transaction research, and assist cardholders with debit card issues, while supporting daily operations and ensuring accurate general ledger entries.