Debit Card & ACH Disputes Specialist

Community Bank, N.A.; Town of Canton (NY); In loco; USD 25.000 - 34.000; Tempo pieno

Vantaggi offerti da questo lavoro

11 paid holidays

Paid vacation

Medical, Vision & Dental insurance

401K with match

Pension

Tuition Reimbursement

Banking discounts

Descrizione del lavoro

Community Bank, N.A. is seeking a detail-driven banking professional to review unauthorized Debit Card and ACH activity, investigate, and resolve customer issues in accordance with regulations.

You will process disputed transactions, issue credits, and communicate claim status while upholding internal controls. Qualifications include a high school diploma or equivalent, excellent written and spoken communication, and at least one year in an office setting within banking or a regulated field.

Competenze

• High School diploma or equivalent required; an Associate's Degree in Business or Accounting preferred.
• Proficient reading; writing, grammar, and mathematical skills; strong computer skills with proficiency in Microsoft Word and Excel.
• Excellent communication and customer service skills.
• Must be detail oriented, and have excellent organizational and data entry skills.
• At least one (1) year of office-related experience in a fast-paced environment, in banking or a similarly regulated field required.
• All applicants must be 18 years of age or older.

Mansioni

• Review, investigate, and resolve unauthorized Debit Card and/or ACH activity on customer accounts in accordance with regulations and compliance.
• Maintain proficient knowledge of, and demonstrate ongoing compliance with all laws and regulations applicable to this position, ensure adherence to policies, procedures, and internal controls.
• Process unauthorized or disputed debit card transactions.
• Issue provisional credits, final credits, charge backs, and process adjustments within regulatory guidelines.
• Prepare communication to customers regarding claim status.
• Provide clearing sheets to Reconcilement Representative I to assist in clearing Reg. E items from the ATM Reconcilement.
• Provide assistance to branches and customers regarding disputes.
• Keep up to date on any changes in Regulations.
• Work with Compliance and Audit to maintain regulatory standards.
• Cooperate with other members of the department to achieve departmental goals and provide quality customer service.
• As an integral member of the Deposit Operations Department, provide assistance to help the Department and the Bank in achieving annual goals.

Conoscenze

Microsoft Word

Microsoft Excel

Customer service skills

Attention to detail

Data entry

Formazione

High School diploma or equivalent

Associate's Degree in Business or Accounting preferred

Descrizione del lavoro

Community Bank, N.A. is seeking a detail-driven banking professional to review unauthorized Debit Card and ACH activity, investigate, and resolve customer issues in accordance with regulations.

You will process disputed transactions, issue credits, and communicate claim status while upholding internal controls. Qualifications include a high school diploma or equivalent, excellent written and spoken communication, and at least one year in an office setting within banking or a regulated field.