Card Services Specialist: Debit & Disputes Expert

Park State Bank; Virginia (MN); On-site; USD 28,000 - 32,000; Full time

Job summary

Park State Bank is seeking a Card Services Specialist to own card-related tasks and support day-to-day priorities in a fast-paced environment.

The role covers debit, credit, prepaid, HSA, and ATM services, serving as the primary resource for inquiries, dispute operations, and evolving department needs. A proactive, detail-oriented professional who communicates clearly will thrive here.

Qualifications

• Minimum of 1 year in banking, financial services, card operations, fraud, disputes, or related field preferred.
• Proficiency with Microsoft Word, Excel, Teams and Outlook.
• Experience with card-processing, banking, dispute management, fraud monitoring, or case-management systems preferred.
• Strong analytical and problem-solving skills.
• Excellent attention to detail and ability to manage deadlines, notices, and multiple active cases.

Responsibilities

• Support card inquiries and operational questions with knowledgeable guidance and clear communication.
• Process debit and ATM card disputes per Regulation E, Visa rules, and bank procedures.
• Monitor disputes processed by service providers for timely, accurate handling and track recovery activity.
• Support credit card fraud and dispute activity, including case review and documentation retention.
• Review fraud alerts and CAMS activity, assess risk, and coordinate appropriate action.
• Perform daily card servicing operations including maintenance, payments, closures, reissuance, and servicing exceptions.
• Review daily card reports and assist with gathering data for reporting needs.
• Maintain complete, organized case documentation for customer communication and audits.
• Identify recurring issues and recommend improvements to strengthen service and compliance.

Skills

Analytical skills

Detail-oriented

Communication skills

Organizational skills

Education

High school diploma or GED

Tools

Microsoft Word

Excel

Teams

Outlook

Card-processing systems

Job description

Park State Bank is seeking a Card Services Specialist to own card-related tasks and support day-to-day priorities in a fast-paced environment.

The role covers debit, credit, prepaid, HSA, and ATM services, serving as the primary resource for inquiries, dispute operations, and evolving department needs. A proactive, detail-oriented professional who communicates clearly will thrive here.