Payments Client Support Specialist II

Maverick Payments; Spring (TX); On-site; USD 36,000 - 40,000; Full time

Benefits offered by this job

Bonuses and incentives

Health, vision, dental insurance

Paid time off

401K with 4% match

Career development

Employee recognition programs

Vibrant office culture

Job summary

Maverick Payments in the Greater Houston area seeks a Client Support Representative II to deliver payments-related support and ensure a superior client experience. You will handle inquiries via phone, email, chat, and other channels, triage tickets, and maintain accurate records.

The role requires 2+ years in customer service, a high school diploma or equivalent, and a willingness to grow within a family-like team. Competitive pay and benefits are offered.

Qualifications

• 2+ years of relevant customer experience.
• Experience in a call center environment within the payments industry is preferred.
• High school diploma or equivalent.
• Some college or college degree is preferred.

Responsibilities

• Provide first-class customer service/support via telephone, email, chat, and any future channel.
• Triage inbound customer communications, monitor priority of tickets assigned to the queue, and process and elevate tickets accordingly.
• Maintains an accurate and complete record of all inquiries and problems handled.
• Absorbing and retaining a large quantity of departmental system, policy and procedure knowledge.
• Educating and assisting with various merchant services functions including, without limitation, batch, funding, reconciliation, tax reporting, etc.
• Providing basic level technical assistance.
• Lending assistance with PCI compliance and certification, password resets, dashboard navigation, etc.
• Follow all card brad compliance rules and regulations for the security and integrity of sensitive information.
• Handling complex client escalations via telephone, email, chat and any future channel.
• Open mind to continued process improvements and innovation by offering suggestions to increase overall team performance.

Skills

Customer service experience

Communication skills

Education

High school diploma or equivalent

Some college or college degree

Job description

Maverick Payments in the Greater Houston area seeks a Client Support Representative II to deliver payments-related support and ensure a superior client experience. You will handle inquiries via phone, email, chat, and other channels, triage tickets, and maintain accurate records.

The role requires 2+ years in customer service, a high school diploma or equivalent, and a willingness to grow within a family-like team. Competitive pay and benefits are offered.