Payments Client Support Specialist II

Maverick Payments; Texas; On-site; USD 36,000 - 40,000; Full time

Benefits offered by this job

Competitive pay

Benefits package

Paid time off

401K match

Career development

Employee events

Vibrant office culture

Job summary

Maverick Payments in the Greater Houston area is seeking a Client Support Representative II to deliver payments-related support and ensure a superior client experience across phone, email, chat, and future channels. You will triage inquiries, maintain accurate records, and collaborate with teams to resolve complex issues while upholding PCI compliance and security standards.

The role requires 2+ years in customer experience, a high school diploma (or equivalent), and a willingness to grow within

Qualifications

• High school diploma or equivalent.
• 2+ years of relevant customer experience.

Responsibilities

• Provide first-class customer service/support via telephone, email, chat, and any future channel.
• Triage inbound customer communications, monitor ticket priority, and process/ elevate tickets.
• Maintains an accurate and complete record of all inquiries and problems handled.
• Educating and assisting with merchant services functions including batch, funding, reconciliation, tax reporting, etc.
• Providing basic level technical assistance and PCI compliance support.

Education

High school diploma or equivalent

Some college or college degree

Job description

Maverick Payments in the Greater Houston area is seeking a Client Support Representative II to deliver payments-related support and ensure a superior client experience across phone, email, chat, and future channels. You will triage inquiries, maintain accurate records, and collaborate with teams to resolve complex issues while upholding PCI compliance and security standards.

The role requires 2+ years in customer experience, a high school diploma (or equivalent), and a willingness to grow within