Payments Tech Support Lead — Client-Focused & Systems Expert

Maverick Payments; Calabasas (CA); On-site; USD 60,000 - 73,000; Full time

Benefits offered by this job

Competitive salary

Health/vision/dental insurance

401K with 4% match

Paid time off and holidays

Career development

Job summary

Maverick Payments in Calabasas, California, is seeking a Technical Support Lead to deliver payments-technology support and ensure a superior client experience across all technical aspects of processing.

You will guide complex issues, configure POS terminals, support sales partners, train team members, and help ensure compliance with card-brand rules while driving knowledge sharing and process improvements.

Qualifications

• 2+ years payments industry experience in call center or customer support related role.
• 2+ years’ experience in payment processing, specifically terminal technical support.
• 1 year in ticket inquiry handling, reconciliations, and handling support escalations. Some leadership experience.
• High school diploma or equivalent; some college or CPP certification preferred.

Responsibilities

• Provide first-class customer service/support via telephone, email, chat, and other channels.
• Triage inbound inquiries, monitor ticket priority, and escalate as needed.
• Maintain accurate records of inquiries and issues handled.
• Setup/configure POS terminals and pin pads, value-added software, and gateways.
• Assist Sales partners in equipment and services to merchant accounts.
• Provide training and guidance on POS systems to clients and team members.
• Support complex chat issues and deliver gateway demonstrations as required.

Skills

Payments industry experience

Customer support experience

Technical troubleshooting

Leadership experience

Education

High school diploma or equivalent

Some college or college degree

ETA CPP Certification

Tools

TSYS

Fiserv

Gateways

Merchant CRM

Acquiring services

Job description

Maverick Payments in Calabasas, California, is seeking a Technical Support Lead to deliver payments-technology support and ensure a superior client experience across all technical aspects of processing.

You will guide complex issues, configure POS terminals, support sales partners, train team members, and help ensure compliance with card-brand rules while driving knowledge sharing and process improvements.