Payments Client Executive Team Lead

U.S. Bank; New York (NY); On-site; USD 150,000 - 176,000; Full time

Benefits offered by this job

Healthcare (medical, dental, vision)

Life insurance

Short-term and long-term disability

Parental leave

401(k) and employer-funded retirement

Paid vacation

Paid holidays

Adoption assistance

Sick leave

Job summary

U.S. Bank is seeking a Client Executive Team Leader to guide a high-performing team delivering proactive, trusted advisory support across payments, treasury, and related capabilities.

You will partner with Sales, Product, Risk, Compliance, Legal, Finance, Operations, and other internal teams to ensure seamless service and sustained client loyalty. The role emphasizes leadership, governance, and accountability, with a focus on organic growth, client satisfaction, and maintaining the bank’s

Responsibilities

• Lead, coach, and manage a team of Payment Solution Sales Client Executives responsible for key client relationships and end-to-end client experience.
• Establish clear expectations, performance standards, and accountability for client coverage, relationship management, service quality, and disciplined execution.
• Oversee the end-to-end client experience across assigned portfolios, ensuring consistent delivery, proactive engagement, and strong relationship health.
• Provide guidance on complex client situations, escalations, service gaps, and relationship risks ensuring timely resolution and a high-quality client experience.
• Support team members in building deep, long-term client relationships grounded in trust, responsiveness, strategic advice, and a strong understanding of client business objectives.

Job description

U.S. Bank is seeking a Client Executive Team Leader to guide a high-performing team delivering proactive, trusted advisory support across payments, treasury, and related capabilities.

You will partner with Sales, Product, Risk, Compliance, Legal, Finance, Operations, and other internal teams to ensure seamless service and sustained client loyalty. The role emphasizes leadership, governance, and accountability, with a focus on organic growth, client satisfaction, and maintaining the bank’s