Senior Payments Client Leader

U.S. Bank; Los Angeles (CA); On-site; USD 150,000 - 176,000; Full time

Benefits offered by this job

Healthcare

401(k) plan

Paid vacation

Job summary

U.S. Bank in Los Angeles seeks a Client Executive Team Leader to guide a high-performing team focused on delivering exceptional client experiences across payments relationships.

You will provide leadership, governance, and execution oversight to ensure proactive advisory support and strong client loyalty. The role requires coordinating with Sales, Product, Risk, Compliance, Legal, Finance, and Operations to ensure seamless delivery, responsible growth, and disciplined execution while maintaining

Qualifications

• Demonstrated ability to lead a client-facing team in a complex financial services environment.
• Strong understanding of treasury, payments, and related bank services.
• Ability to balance client experience with risk controls and governance.

Responsibilities

• Lead, coach, and manage a team of Payment Solution Sales Client Executives responsible for key client relationships and end-to-end client experience.
• Establish clear expectations, performance standards, and accountability for client coverage, relationship management, service quality, and disciplined execution.
• Oversee the end-to-end client experience across assigned portfolios, ensuring consistent delivery, proactive engagement, and strong relationship health.
• Provide guidance on complex client situations, escalations, service gaps, and relationship risks ensuring timely resolution and a high-quality client experience.
• Support team members in building deep, long-term client relationships grounded in trust, responsiveness, strategic advice, and a strong understanding of client business objectives.
• Ensure regular, structured client reviews are conducted to assess satisfaction, identify opportunities, address service concerns, and reinforce client loyalty.
• Partner closely with Sales, Product, Trading, Operations, and Coverage teams to coordinate seamless client solutions across PMI and broader U.S. Bank capabilities.
• Drive organic growth by helping the team identify and advance opportunities to deepen client relationships through thoughtful, needs-based cross-selling.
• Monitor portfolio trends, client feedback, satisfaction indicators, and relationship health metrics to identify risks, opportunities, and areas for improvement.
• Serve as an internal advocate for clients and the Client Executive team, ensuring feedback is translated into improvements in products, processes, service delivery, and operating discipline.
• Promote disciplined execution and follow-through on client commitments, reinforcing consistency, reliability, and accountability across the team.
• Maintain strong governance and risk awareness across all client activities, ensuring solutions are delivered responsibly and in alignment with U.S. Bank standards.
• Collaborate closely with Legal, Compliance, Risk, Finance, and other control partners to ensure appropriate oversight, escalation, documentation, and control discipline.
• Actively ensure compliance with the U.S. Bank Code of Ethics and all Anti-Money Laundering, Bank Secrecy Act, information security, suspicious activity reporting, and related policy requirements.

Skills

Leadership

Coaching

Communication

Relationship management

Risk awareness

Job description

U.S. Bank in Los Angeles seeks a Client Executive Team Leader to guide a high-performing team focused on delivering exceptional client experiences across payments relationships.

You will provide leadership, governance, and execution oversight to ensure proactive advisory support and strong client loyalty. The role requires coordinating with Sales, Product, Risk, Compliance, Legal, Finance, and Operations to ensure seamless delivery, responsible growth, and disciplined execution while maintaining