Senior Apps Support Analyst — Hybrid, Global Wealth Data

Citibank (Switzerland) AG; Irving, Northern (TX, KY); Hybrid; Confidential; Full time

Job summary

Citi is seeking an Applications Support Senior Analyst (AS/AVP) for its Irving, TX operations, offering hybrid work. The role focuses on stabilizing Citi's data-heavy wealth platforms, ensuring production reliability and timely incident resolution.

Ideal candidates have 6-8 years in financial tech support, strong SQL, Hadoop ecosystem knowledge, and familiarity with scheduling tools like Autosys or Control-M; collaboration with cross-functional teams is required.

Qualifications

• 6-8 years of strong Application production support experience in the financial industry.
• Experience with Hadoop/Big Data Platform and Cloudera components.
• Good SQL experience with any RDBMS.
• Knowledge/ experience of scheduling tools like Autosys/Control-M is advantageous.

Responsibilities

• Provide technical and business support for Citi applications.
• Start-of-day checks, continuous monitoring, and regional handover.
• Participate in application releases from development to production.
• Assess risk and escalate issues with SLAs to management.
• Develop and maintain technical support documentation.

Skills

Analytical skills

Problem management

Communication

SQL

Python

UNIX shell

Hadoop

Big Data

Education

Bachelor's degree

Tools

Autosys

Control-M

Hive

Spark

Oozie

Job description

Citi is seeking an Applications Support Senior Analyst (AS/AVP) for its Irving, TX operations, offering hybrid work. The role focuses on stabilizing Citi's data-heavy wealth platforms, ensuring production reliability and timely incident resolution.

Ideal candidates have 6-8 years in financial tech support, strong SQL, Hadoop ecosystem knowledge, and familiarity with scheduling tools like Autosys or Control-M; collaboration with cross-functional teams is required.