FX Production Support AVP - Senior Analyst (Hybrid)

Citigroup Inc.; New York (NY); Hybrid; USD 110,000 - 150,000; Full time

Benefits offered by this job

Hybrid work model

New York HQ location

Benefits package

Job summary

Citigroup Inc. is seeking an experienced Application Support Senior Analyst to join the Production Support team for the Foreign Exchange trading platforms that power global markets operations.

You will act as a subject matter expert, ensuring stability and performance, while coordinating with traders, technology teams, and vendors to deliver timely resolutions and improvements across the FX trading environment.

Qualifications

• 5–7 years of hands‑on experience in application support or production analyst roles within financial services or trading technology.
• Proficiency in Unix/Linux system administration, including navigation, scripting, and troubleshooting in production environments.
• Working knowledge of SQL and Oracle databases, with the ability to query, diagnose, and resolve data‑related production issues.
• Demonstrated ability to configure, install, and maintain business‑critical applications, with willingness to learn additional programming languages as needed.
• Clear and effective written and verbal communication skills, with the ability to explain technical issues in plain language to traders and non‑technical business stakeholders.
• Strong analytical and problem‑solving skills, with the ability to manage multiple priorities, triage complex incidents, and deliver timely resolutions under pressure.

Responsibilities

• Manage and monitor FX trading applications across their full production lifecycle, ensuring stability, functionality, and adherence to service level expectations.
• Conduct start‑of‑day checks, same‑day risk reconciliations, and regional system handovers to maintain uninterrupted trading operations.
• Assess the risk and business impact of production incidents, escalating issues promptly to technology and business management teams.
• Partner with development and production support teams to prioritize bug fixes, manage application releases, and perform post‑implementation analysis.
• Identify vulnerabilities, security risks, and environmental implications of technology changes, communicating impact clearly to relevant stakeholders.
• Define scope and objectives for complex application enhancements, and maintain contingency planning to ensure continued system availability.
• Act as a liaison between traders, internal technology teams, and third‑party vendors, translating technical issues into clear, actionable communication for non‑technical audiences.
• Mentor and coach junior analysts, contributing to team capability and the continuous improvement of support processes, tooling, and documentation.

Skills

Financial domain experience

Unix/Linux

SQL/Oracle

Application support

Communication

Analytical thinking

Education

Bachelor's degree

Tools

ServiceNow

Incident management tools

Job description

Citigroup Inc. is seeking an experienced Application Support Senior Analyst to join the Production Support team for the Foreign Exchange trading platforms that power global markets operations.

You will act as a subject matter expert, ensuring stability and performance, while coordinating with traders, technology teams, and vendors to deliver timely resolutions and improvements across the FX trading environment.