Payment Services Specialist: AP & Card Ops (Hybrid)

J.M. Smucker; Orrville (OH); Hybrid; USD 38,000 - 52,000; Full time

Job summary

J.M. Smucker in Orrville, OH is seeking a Specialist, Payment Services to support corporate payment operations, including credit card administration, employee expense reimbursements, and accounts payable activities.

The role blends in-office collaboration with remote work components in a hybrid model. You will handle inquiries, audit expense reports, reconcile statements, and assist with tax reporting and data integrity in ERP systems.

Qualifications

• High School diploma or GED.
• 1+ year of Accounts Payable or related payment services experience.
• Excellent computer skills with MS Excel and Oracle ERP knowledge.
• Excellent communication skills (written/verbal), organization and interpersonal skills.
• Dedicated to delivering exceptional customer service.
• Proven ability to perform accurately under deadlines.
• Ability to prioritize and manage workload in a team environment.
• Desire to understand purchase to pay process at a transactional level.

Responsibilities

• Support corporate credit card administration, including account closures, unassigned transactions, credit holds, and issue resolution.
• Provide timely, professional support for employee credit card and expense reimbursement inquiries.
• Audit and approve employee expense reports and review employee payments for accurate documentation and policy compliance.
• Verify centrally billed card expenses and reconcile statements with expense system transactions.
• Monitor balances owed by employees and coordinate repayment and escalation.
• Resolve expense transaction integration errors to support timely processing in AP system.
• Support daily supply chain financing activities with invoices and banking partner payments.
• Assist with annual 1099 tax reporting, including preparations and corrections.

Skills

Accounts Payable

Customer service

Attention to detail

Time management

Teamwork

Communication skills

Education

High School diploma or GED

Associate's or Bachelor's Degree

Tools

MS Excel

Oracle ERP

Job description

J.M. Smucker in Orrville, OH is seeking a Specialist, Payment Services to support corporate payment operations, including credit card administration, employee expense reimbursements, and accounts payable activities.

The role blends in-office collaboration with remote work components in a hybrid model. You will handle inquiries, audit expense reports, reconcile statements, and assist with tax reporting and data integrity in ERP systems.