Department Representative II (Part-Time)

City of Garland; Tehachapi (CA); On-site; USD 25,000 - 34,000; Part time

Job summary

City of Garland is seeking a part-time Customer Care role in a municipal setting. The position handles customer calls, processes payments, and creates service orders for sanitation services. You will balance cash drawers, investigate discrepancies, and assist with related duties as needed.

The role requires strong customer service skills and experience in billing or utility payments. A flexible schedule with daytime coverage is expected.

Qualifications

• High School Diploma or GED required, plus related experience.
• Associate’s degree preferred; 4–6 years cash handling or utility billing experience requested.
• Experience in customer service and conflict resolution is essential.

Responsibilities

• Handle customer calls, create service orders, and resolve issues professionally.
• Enter payments, balance cash drawer, and process billing inquiries.
• Investigate missed payments and adjustments for accuracy.
• Open/close service orders and assist multiple roles as needed.
• Communicate with customers via in person, phone, or written channels.

Skills

Conflict resolution

Microsoft Office

Customer service

Basic arithmetic

Cash handling

Cashiering system

Education

Associate’s degree in Accounting or Business Administration

Tools

Cashier system

Job description

Job Description

Summary

Responsible for handling customer calls, creates service orders, and resolves service problems politely and efficiently, following department policies and procedures. In addition to generating inbound commercial sales by creating contractual agreements of front load and roll off containers, the role is also responsible for verifying cash drawers, entering correct account information, processing billing inquiries, account adjustments processing payments and collecting monies owed to the City of Garland in payment for Sanitation Dept. The role requires professional and friendly engagement with internal and external customers.

Schedule:

This position offers a flexible part-time schedule with a few structured availability requirements. Candidates must be available between 8:00 a.m. and 5:00 p.m. to accommodate occasional adjustments related to outage coverage or department needs.

Essential Duties and Responsibilities

• Investigate missed container reports utilizing Samsara, communicate findings to staff and customers, maintain documentation
• Enter all payments into cash drawer and record payment transactions.
• Interact with customers or their agents in person, by phone, or in writing, to resolve problems and/or inquiries relating to waste collection payments, fees and scale weights.
• Research, analyze and process adjustments required for correction of payments and/or refunds and sales tax exemptions.
• Open and close service orders.
• Ability to manage multiple duties in a supporting role such as Customer Care Representative, Scale Attendant, Dispatcher.

Minimum Qualifications

• High School Diploma or General Equivalency Diploma (G.E.D.)
• 2 years related experience

Or an equivalent combination of education and experience sufficient to successfully perform the essential functions of the job.

Preferred Qualifications

Education/ Experience:

• Associate’s degree in Accounting, Business Administration or related area
• 4-6 years experience in cash handling, customer service, utility billing or related field
  

Knowledge, Skills & Abilities:

• Skill in conflict resolution
• Skill in Microsoft Office (Excel, Word, Outlook)
• Excellent customer service skills in person and over the telephone
• Skill in basic arithmetic
• Skill in balancing cash drawers and operating a cashiering system

Licenses and Certifications

No Licenses/ Certifications required

Physical Requirements / Work Environment

The incumbent works in a typical office environment; relatively free from unpleasant environmental conditions or hazards.