Department Representative II (Part-Time)

City of Garland; United States; On-site; USD 21,000 - 30,000; Part time

Job summary

City of Garland is seeking a part-time Customer Care/Finance Specialist. Primary duties include handling customer calls, creating service orders, processing payments, and resolving billing issues in a friendly, professional manner. Starting pay is $18.50/hr with a flexible part-time schedule and availability needs between 8:00 a.m.

and 5:00 p.m. The role supports waste collection billing and related tasks. The ideal candidate balances cash drawers, uses Microsoft Office, and communicates well

Qualifications

• High School Diploma or GED and 2 years related experience (or equivalent).
• Associate’s degree in Accounting, Business Admin or related field preferred.
• Cash handling, customer service, or utility billing experience is valued.

Responsibilities

• Investigate missed container reports using Samsara and communicate findings to staff and customers.
• Enter all payments into cash drawer and record transactions.
• Interact with customers to resolve problems related to waste collection payments, fees and scale weights.
• Research and process adjustments for payments, refunds and sales tax exemptions.
• Open and close service orders; manage multiple duties in a supporting role such as Customer Care Rep or Dispatcher.

Skills

Conflict resolution

Microsoft Office

Customer service

Arithmetic

Cash drawer balancing

Education

High School Diploma/GED

Associate's degree (preferred)

Tools

Excel

Word

Outlook

Job description

Job Description Summary

Responsible for handling customer calls, creates service orders, and resolves service problems politely and efficiently, following department policies and procedures. In addition to generating inbound commercial sales by creating contractual agreements of front load and roll off containers, the role is also responsible for verifying cash drawers, entering correct account information, processing billing inquiries, account adjustments processing payments and collecting monies owed to the City of Garland in payment for Sanitation Dept. The role requires professional and friendly engagement with internal and external customers. Starting Pay: $18.50/hr. Schedule: This position offers a flexible part-time schedule with a few structured availability requirements. Candidates must be available between 8:00 a.m. and 5:00 p.m. to accommodate occasional adjustments related to outage coverage or department needs.

Essential Duties and Responsibilities

• Investigate missed container reports utilizing Samsara, communicate findings to staff and customers, maintain documentation
• Enter all payments into cash drawer and record payment transactions.
• Interact with customers or their agents in person, by phone, or in writing, to resolve problems and/or inquiries relating to waste collection payments, fees and scale weights.
• Research, analyze and process adjustments required for correction of payments and/or refunds and sales tax exemptions.
• Open and close service orders.
• Ability to manage multiple duties in a supporting role such as Customer Care Representative, Scale Attendant, Dispatcher.

Minimum Qualifications

• High School Diploma or General Equivalency Diploma (G.E.D.) 2 years related experience Or an equivalent combination of education and experience sufficient to successfully perform the essential functions of the job.

Preferred Qualifications

• Associate’s degree in Accounting, Business Administration or related area 4-6 years experience in cash handling, customer service, utility billing or related field

Knowledge, Skills & Abilities

• Skill in conflict resolution
• Skill in Microsoft Office (Excel, Word, Outlook)
• Excellent customer service skills in person and over the telephone
• Skill in basic arithmetic
• Skill in balancing cash drawers and operating a cashiering system

Licenses and Certifications

No Licenses/ Certifications required

Physical Requirements / Work Environment

The incumbent works in a typical office environment; relatively free from unpleasant environmental conditions or hazards.

Contact

Have questions or need assistance? Our friendly HR team is here to help! Reach out to us at [e-mail].