Pawn Shop Specialist — Customer Service & Valuations

ADP, Inc.; Dothan (AL); On-site; USD 18,000 - 23,000; Full time

Job summary

Pawn Broker in Dothan, AL is seeking a full-time team member to greet customers, process pawn/buy transactions, and maintain store operations. You will ensure compliance with money services rules and explain loan terms to customers.

The role requires strong English communication, basic POS and computer skills, and the ability to stand for long periods while handling inventory and daily tasks.

Qualifications

• Provide stellar customer service to all customers and answer questions.
• Abide by all Federal, State, and Local regulations concerning money services and firearm sales to maintain an FFL and Financial Services.
• Help grow the store by obtaining company, store, and individual goals.

Responsibilities

• Greet and assist customers and answer questions.
• Execute pawn/buy transactions and qualify customers based on need.
• Inspect pawn/buy items for functionality and condition.
• Negotiate loan amounts based on fair market values.
• Obtain required documentation from customers.
• Explain terms and conditions of pawn loans to customers.
• BIN pawned items in a timely manner.
• Execute loan payments from customers.
• Perform background checks regulated by NICS.
• Clean store and merchandise retail inventory.
• Competitively price and tag inventory.
• Retrieve, test, and clean defaulted pawns and buys.
• Perform daily inventory counts and security protocols.

Skills

Customer service

Cash handling

Regulatory compliance

POS proficiency

Mathematical skills

Tools

POS

Calculator

Phone system

Computer

Inventory management

Job description

Pawn Broker in Dothan, AL is seeking a full-time team member to greet customers, process pawn/buy transactions, and maintain store operations. You will ensure compliance with money services rules and explain loan terms to customers.

The role requires strong English communication, basic POS and computer skills, and the ability to stand for long periods while handling inventory and daily tasks.