Pawn Shop Specialist: Loans, Valuations & Customer Service

ADP, Inc.; Panama City (FL); On-site; USD 14,000 - 16,000; Full time

Job summary

ADP, Inc. in Panama City, FL is seeking a full-time Pawn Broker to greet customers, explain pawn loans, and ensure compliance with money services and firearm sales regulations. You will negotiate loan amounts, inspect items, and maintain daily store operations.

The role requires standing long hours, accurate pricing, cash handling, and performing background checks while protecting store assets. Strong English communication and POS proficiency are essential.

Qualifications

• Provide stellar customer service and greet/assist customers.
• Must communicate clearly in English, both verbally and in writing.
• Proficient with POS systems, calculators, phones, fax/copier, and computers.
• Able to perform internet item valuation searches and pricing research.
• Stand/walk for at least 7 hours daily and sit for up to 1 hour.
• Able to bend, stoop, reach and lift up to 100 pounds rarely.
• Exposure to cleaning agents and minimal outdoor conditions.

Responsibilities

• Provide Stellar Customer Service—Greet and assist all customers and answer questions
• Abide by all Federal, State, and Local regulations concerning money services and firearm sales to maintain an FFL and Financial Services
• Ensure the growth of the store by obtaining company, store, and individual goals
• Execute pawn/buy for customers
• Qualify the customer and determine the need
• Inspect pawn/buy items for functionality and condition
• Negotiate loan amounts based on fair market values and customer need
• Obtain required documentation from customers
• Explain the terms and conditions of pawn loans to customers
• BIN pawned items in a timely and consistent manner
• Execute loan payments from customers
• Perform background checks regulated by NICS
• Clean store and merchandise retail inventory
• Competitively price and tag inventory
• Retrieve, test, and clean defaulted pawns and buys
• Perform daily inventory counts and security protocols to protect company assets

Skills

Customer service

English communication

POS operation

Cash handling

Sales negotiation

Tools

POS system

Calculator

Phone system

Computer proficiency

Job description

ADP, Inc. in Panama City, FL is seeking a full-time Pawn Broker to greet customers, explain pawn loans, and ensure compliance with money services and firearm sales regulations. You will negotiate loan amounts, inspect items, and maintain daily store operations.

The role requires standing long hours, accurate pricing, cash handling, and performing background checks while protecting store assets. Strong English communication and POS proficiency are essential.