Patron Services Aide – Library Operations

nypl; New York (NY); On-site; USD 32,000 - 42,000; Full time

Job summary

The New York Public Library (NYPL) seeks an Office Aide to deliver quality customer service to library users. This full-time role is scheduled for 35 hours per week during public service hours, supporting staff and visitors across NYPL locations.

Responsibilities include assisting with reserves, inventory and circulation, helping patrons use computers and technology, processing applications, data entry, and contributing to improvements in staff procedures and user experience.

Responsibilities

• Works as part of a team to provide public service and assist with outreach activities
• Assists with reserves, inventory, circulation and other related duties
• Provides assistance to patrons on the use of computers and other technology or software
• Prepares print and non-print library materials for circulation, involving some data entry at a PC
• Processes patron applications, including data entry, filing, and related tasks
• Inspects and sorts print and non-print materials
• Assists with creating and carrying out improvements to staff procedures and user experience of the Library
• Performs related duties as required

Job description

The New York Public Library (NYPL) seeks an Office Aide to deliver quality customer service to library users. This full-time role is scheduled for 35 hours per week during public service hours, supporting staff and visitors across NYPL locations.

Responsibilities include assisting with reserves, inventory and circulation, helping patrons use computers and technology, processing applications, data entry, and contributing to improvements in staff procedures and user experience.