Library ESOL & Literacy Support Assistant (Part-Time)

nypl; New York (NY); On-site; USD 20,664 - 30,307; Part time

Job summary

The New York Public Library is seeking an Office Aide to provide quality customer service during public service hours. The role is scheduled for 17.5 hours per week and supports ESOL and literacy programs within the Adult English Language and Literacy Centers.

Responsibilities include assisting patrons with technology, handling inquiries, managing the print collection, checking in/out books, issuing library cards, and supporting intake and data entry tasks.

Responsibilities

• Works as part of a team to provide public service and assist with outreach activities
• Provides assistance to patrons on the use of computers and other technology or software
• Welcome patrons and respond to in-person inquiries related to the ESOL / Literacy unit
• Answer phone and in-person inquiries
• Check in/out books, maintain the print collection
• Issue library cards
• Maintain room reservation calendar
• Provide administrative support to the Hub Manager and Intake Advisor including photocopying, maintaining calendars and organizing meetings, etc.
• Order and maintain office supplies and program materials
• Assist in student intake (student registration, pretesting, posttesting)
• Maintain program files
• Perform data entry (ASISTS rosters, test scores, etc.)
• Performs related duties as required

Job description

The New York Public Library is seeking an Office Aide to provide quality customer service during public service hours. The role is scheduled for 17.5 hours per week and supports ESOL and literacy programs within the Adult English Language and Literacy Centers.

Responsibilities include assisting patrons with technology, handling inquiries, managing the print collection, checking in/out books, issuing library cards, and supporting intake and data entry tasks.