Library Support Assistant: Customer Service & Tech Help

nypl; New York (NY); On-site; USD 2,066,000 - 3,444,000; Part time

Job summary

The New York Public Library (NYPL) is seeking an Office Aide to deliver quality customer service to library users. The role is scheduled for 17.5 hours per week during public service hours, supporting a team across circulation, reserves, and outreach activities.

You will assist patrons with computer and technology use, handle data entry for library materials, and help process patron applications. This position focuses on customer service and efficient daily library operations.

Responsibilities

• Works as part of a team to provide public service and assist with outreach activities
• Assists with reserves, inventory, circulation and other related duties
• Provides assistance to patrons on the use of computers and other technology or software
• Prepares print and non-print library materials for circulation, involving some data entry at a PC
• Processes patron applications, including data entry, filing, and related tasks
• Inspects and sorts print and non-print materials
• Assists with creating and carrying out improvements to staff procedures and user experience of the Library
• Performs related duties as required

Job description

The New York Public Library (NYPL) is seeking an Office Aide to deliver quality customer service to library users. The role is scheduled for 17.5 hours per week during public service hours, supporting a team across circulation, reserves, and outreach activities.

You will assist patrons with computer and technology use, handle data entry for library materials, and help process patron applications. This position focuses on customer service and efficient daily library operations.