Office Aide

Brooklyn Public Library; United States; On-site; USD 31,000 - 38,000; Full time

Job summary

Brooklyn Public Library is seeking an Office Aide to deliver excellent customer service and handle routine administrative tasks. Under the Circulation Manager, duties include desk service, data entry, and training of part-time staff and volunteers in a diverse community in Brooklyn.

The role is full-time, union, non-exempt, with a starting salary of $34,379.80. Flexibility to work evenings and weekends is required, along with standing and some lifting.

Qualifications

• High School Diploma or equivalent required.
• At least 1 year of office/clerical experience.
• Proficiency with Microsoft Office (Outlook, Word, Excel).
• Excellent communication skills.
• Customer service experience in a fast-paced environment.
• Ability to work in a diverse workforce.
• Organized with good attention to detail.
• Flexible and adaptable in different situations.
• Ability to work evenings and weekends.
• Moderate lifting and standing requirements.

Responsibilities

• Direct public service and ensure quality customer service.
• Check in and out library materials; renew status as needed.
• Assist customers with technology and library services.
• Enter data into the library system and process holds.
• Prepare budget reports and staff schedules as assigned.
• Train part-time staff and/or volunteers.

Skills

Office experience

Communication skills

Customer service

Team environment

Diversity awareness

Attention to detail

Adaptability

Evening/weekend availability

Physical stamina

Public service

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

We offer thousands of free programs every day for people from all walks of life immigrants learning a new language, aspiring entrepreneurs launching their dreams, children discovering the world, people of all ages exploring arts and culture. And we give patrons millions of opportunities to enjoy one of lifes greatest satisfactions: the discovery of a good book. Now's your chance to join the best team in Brooklyn! Under the direct supervision of the Circulation Manager the Office Aide will perform direct public service to all age groups in the culturally diverse community of Brooklyn including, circulation desk, data entry, training, evaluation and supervision of part-time staff. The Office Aide position is responsible for delivering excellent customer service as well as routine administrative and clerical duties. Will assist in the hiring, recruitment, and training of part-time staff and volunteers, and provide Library customers with prompt and excellent customer services. Maintains, processes, and prepares paperwork, generates reports, coordinates schedules, and completes data entry. Assist customers with library services, applications, technology, holds and circulation desk activities. Will communicate and interpret Library policy and procedure as necessary. This is a full-time, union, non-exempt position. The hiring salary for this position is $34,379.80.

Responsibilities

• Direct public service and quality customer service
• Complete check in and check out of library materials
• Renew and verify the circulation status of Library materials
• Assist customers in the use of technology
• Enter data into the Library's automated system
• Prepare and process supply orders and requisitions
• Process Library card applications
• Process incoming and outgoing material (mail, interchange, etc.)
• Prepare budget reports
• Prepare staff schedules as assigned
• Train part-time staff and/or volunteers
• Process holds
• Perform other duties as assigned

Qualifications

• High School Diploma or equivalent is required
• A minimum of at least 1 year experience in an office environment with an emphasis on clerical duties
• Knowledge of Microsoft Office (Outlook, Word, Excel)
• Excellent communication skills
• Experience working in an customer service oriented environment
• Ability to work in a fast paced, team environment
• Familiar with working in a diverse workforce
• Must be organized with good attention to detail
• Willing to be flexible and adapt in different situations
• Ability to work evenings and weekends
• Lifting material up to and not to exceed 40 lbs
• Standing for long periods
• Bending, Stooping, or crouching
• Public service within the community (ex. outreach, school visits, fairs, etc.)

We seek professionals dedicated to providing excellent customer service, developing fruitful partnerships in the community, and implementing programs aligned with our mission and vision. You will be immersed in a motivating and challenging environment where innovation is key to the organization. If you are looking to be a part of a stimulating workplace that is highly regarded by its culturally diverse community, BPL is the place to be. Brooklyn Public Library is an equal opportunity employer. Brooklyn Public Library is one of the nation’s largest library systems and among New York City’s most democratic institutions.

We offer thousands of free programs every day for people from all walks of life immigrants learning a new language, aspiring entrepreneurs launching their dreams, children discovering the world, people of all ages exploring arts and culture. And we give patrons millions of opportunities to enjoy one of lifes greatest satisfactions: the discovery of a good book. Now's your chance to join the best team in Brooklyn!