Patron Experience & Box Office Specialist

Wallis Annenberg Center for the Performing Arts; Beverly Hills (CA); On-site; USD 22,000 - 32,000; Full time

Benefits offered by this job

Dental insurance

Vision insurance

Life insurance

Paid vacation

Personal days

Sick days

401k

Paid parking

Complimentary tickets

Job summary

The Wallis Annenberg Center for the Performing Arts is seeking a Ticket Services Associate to join the Box Office team. You will contribute to a high‑quality patron experience, handling subscriptions, single tickets, group sales, and inquiries with warmth and efficiency.

reporting to the General Manager and Assistant Ticket Services Manager; this role requires strong communication, teamwork, and the ability to manage multiple tasks in a fast-paced arts environment.

Qualifications

• 1–3 years box office or customer service experience.
• Excellent written and verbal communication; teamwork.
• Ability to stay calm under deadlines and high pressure.
• Proficient in Microsoft Office, especially Excel; Tessitura experience preferred.
• Hours include days, evenings, weekends, and holidays.

Responsibilities

• Assist patrons with subscriptions, single tickets, group or online sales.
• Interact with patrons via multi‑line phone system; answer and direct calls.
• Maintain familiarity with ADA requirements and ticketing policies.
• Perform general clerical duties and CRM data entry; update patron records.

Skills

Customer service

Interpersonal skills

Communication

Team collaboration

Calm under pressure

Education

Post-secondary education in theater arts

Tools

Microsoft Office

Excel

Tessitura

Job description

The Wallis Annenberg Center for the Performing Arts is seeking a Ticket Services Associate to join the Box Office team. You will contribute to a high‑quality patron experience, handling subscriptions, single tickets, group sales, and inquiries with warmth and efficiency.

reporting to the General Manager and Assistant Ticket Services Manager; this role requires strong communication, teamwork, and the ability to manage multiple tasks in a fast-paced arts environment.