Patron Services & Box Office Specialist

New Hazlett Theater; Pittsburgh (Allegheny County); On-site; USD 17,000 - 25,000; Part time

Job summary

New Hazlett Theater in Pittsburgh seeks a Box Office Associate to maintain and improve daily box office operations and provide exemplary customer service on the phone and at performances. Basic data-management skills and comfort in a forward-facing role are expected.

Approximately 20 hours per week, in-person with evenings and weekends. Role includes cash handling, reporting, updating records, and supporting the Patron Services Coordinator across performances.

Qualifications

• Exemplary customer service skills and a passion for the arts.
• Experience in hospitality and/or frontline sales.
• Experience creating and running reports.
• Proficiency with Microsoft Office.
• Recent experience with AudienceView or other ticketing software preferred.

Responsibilities

• Guarantee a high-quality patron experience with accurate and efficient box office operations.
• Answer calls, respond to inquiries and fulfill ticket orders.
• Input holds and comps into AudienceView.
• Update and maintain customer contact information.
• Reconcile cash drawer and sales receipts from AudienceView.
• Provide box office reports for each performance to the Patron Services Coordinator.

Skills

Customer service

Hospitality experience

Frontline sales

Reports experience

Tools

AudienceView

Microsoft Office

Job description

New Hazlett Theater in Pittsburgh seeks a Box Office Associate to maintain and improve daily box office operations and provide exemplary customer service on the phone and at performances. Basic data-management skills and comfort in a forward-facing role are expected.

Approximately 20 hours per week, in-person with evenings and weekends. Role includes cash handling, reporting, updating records, and supporting the Patron Services Coordinator across performances.