Box Office Specialist: Ticketing & Patron Experience

The Wallis Annenberg Center for the Performing Arts; Beverly Hills (CA); On-site; USD 22,000 - 32,000; Full time

Benefits offered by this job

Medical benefits

Paid vacation and sick days

Complimentary event tickets

Job summary

The Wallis Annenberg Center for the Performing Arts seeks a Ticket Services Associate to join our Box Office team. You will ensure a high-quality patron experience, assist with subscriptions, single tickets, groups and online sales, and help with ticket fulfillment and database upkeep.

Ideal candidates have 1–3 years in a box office or customer service role, strong communication skills, and proficiency in Excel or Tessitura.

Qualifications

• 1–3 years in a box office or customer service environment.
• Strong interpersonal and customer service skills; able to communicate with diverse staff and guests.
• Calm under tight deadlines and able to multitask in a fast-paced setting.
• Collaborative team player with good written and verbal communication.
• Familiarity with Excel and CRM/ticketing software preferred.

Responsibilities

• Assist patrons with subscription, single ticket, group and online sales.
• Handle ticket fulfillment and ADA requirements awareness.
• Maintain patron records, data entry and database hygiene.
• Support group sales goals and outreach efforts.
• Coordinate with marketing on campaigns and patron surveys.

Skills

Customer service

Interpersonal skills

Written communication

Verbal communication

Under pressure

Teamwork

Education

Post-secondary education in theater arts or related field

Tools

Tessitura

CRM ticketing software

Microsoft Excel

Job description

The Wallis Annenberg Center for the Performing Arts seeks a Ticket Services Associate to join our Box Office team. You will ensure a high-quality patron experience, assist with subscriptions, single tickets, groups and online sales, and help with ticket fulfillment and database upkeep.

Ideal candidates have 1–3 years in a box office or customer service role, strong communication skills, and proficiency in Excel or Tessitura.