Ticket Services Associate (Full-Time)

The Wallis Annenberg Center for the Performing Arts; Beverly Hills (CA); On-site; USD 22,000 - 32,000; Full time

Benefits offered by this job

Medical benefits

Paid vacation and sick days

Complimentary event tickets

Job summary

The Wallis Annenberg Center for the Performing Arts seeks a Ticket Services Associate to join our Box Office team. You will ensure a high-quality patron experience, assist with subscriptions, single tickets, groups and online sales, and help with ticket fulfillment and database upkeep.

Ideal candidates have 1–3 years in a box office or customer service role, strong communication skills, and proficiency in Excel or Tessitura.

Qualifications

• 1–3 years in a box office or customer service environment.
• Strong interpersonal and customer service skills; able to communicate with diverse staff and guests.
• Calm under tight deadlines and able to multitask in a fast-paced setting.
• Collaborative team player with good written and verbal communication.
• Familiarity with Excel and CRM/ticketing software preferred.

Responsibilities

• Assist patrons with subscription, single ticket, group and online sales.
• Handle ticket fulfillment and ADA requirements awareness.
• Maintain patron records, data entry and database hygiene.
• Support group sales goals and outreach efforts.
• Coordinate with marketing on campaigns and patron surveys.

Skills

Customer service

Interpersonal skills

Written communication

Verbal communication

Under pressure

Teamwork

Education

Post-secondary education in theater arts or related field

Tools

Tessitura

CRM ticketing software

Microsoft Excel

Job description

ABOUT US

Deeply rooted in our local Beverly Hills community and influenced by cultural change, the Wallis Annenberg Center for the Performing Arts, a public-private partnership with the City of Beverly Hills, strives to be a site for the convergence of relevant, dynamic performing arts, education, and civic life. Strengthening our local and global community is our role as a presenter, producer, educator, and community resource. We approach our work with the pioneering creative spirit of Beverly Hills and greater Los Angeles, while also recognizing that we live in a multi-cultural, ever-changing world guided by our core values of Trust, Artistic Courage, Enlightenment, Cooperation, Communication, Diversity, Equity and Inclusion, and Accountability.

The campus itself is a breathtaking 70,000-square-foot facility celebrating the classic and the modern and has garnered six architectural awards. The restored building features the original 1933 Beverly Hills Post Office (on the National Register of Historic Places), which serves as the theater's dramatic yet welcoming lobby, and includes the contemporary 500-seat, state-of-the-art Bram Goldsmith Theater; the 150-seat Lovelace Studio Theater and an inviting open-air plaza for family, community and other performances.

ABOUT THE JOB

Do you have a passion for the performing arts, theater, music & dance and enjoy sharing that passion with others? Are you looking for full-time work that combines your love of the arts with your passion for excellent customer service? The Wallis is seeking a dedicated, engaging, customer service-oriented professional to join our Box Office team as a Ticket Services Associate. Reporting to the General Manager and Assistant Ticket Services Manager, this role is critical to the organization’s success, as it is responsible for creating a high-quality experience for our patrons and donors.

If you have excellent communication skills, enjoy providing welcoming, friendly patron services, have meticulous attention to detail, and are passionate about the performing arts, we look forward to hearing from you!

WHAT YOU'LL DO

Ticketing

• Ensure a high-quality experience for all patrons. Assist patrons in a polite, friendly, and helpful manner, representing the Wallis Annenberg Center to the public, business contacts, and visiting companies with cordial professionalism;
• Interact with all patrons for subscription, single ticket, group, and online sales, in addition to ticket fulfillment;
• Maintain familiarity with ADA requirements;
• Assist with complimentary and house seat ticket fulfillment;
• Engage group sales, working to achieve sales and house fill goals;
• Answer, screen, and direct calls on a multi-line phone system. Assist callers, take messages, and/or forward calls to appropriate staff or voicemail;
• Perform general clerical duties, including but not limited to filing, photocopying, faxing, emailing, and mailing as required;
• Other administrative duties include contacting patrons to resolve queries, updating patron records, and inputting various forms of data collection and entry;
• Maintain database hygiene, including Do-Not-Mail, Do-Not-Call, and Do-Not-Trade lists and regular CRM updates;
• Make patrons and customers aware of relevant special offers, other Wallis shows, and services that The Wallis offers;
• Maintain an enthusiastic attitude toward The Wallis and its productions;

Other Duties

• Work as a team with marketing and event staff on scheduled performances, programs, and special events;
• Assist in the implementation of patron surveys and other marketing campaigns.

SKILLS & EXPERIENCE NEEDED

• 1-3 years of experience working in a box office or a customer service environment preferred;
• Superior interpersonal skills, the ability to communicate effectively with co-workers, guests, and clients, excellent customer service skills, and the ability to interact positively with diverse staff and clientele in a fast-paced environment are required;
• Must be able to work calmly under tight deadlines and respond gracefully to high-pressure situations; when possible, show initiative and plan ahead;
• Must be able to work well in a collaborative environment;
• Strong communication skills, both written and verbal, are required;
• Excellent computer skills, including Microsoft Office, with proficiency in Excel, are required. Prior experience with Tessitura or other CRM ticketing software is preferred;
• Other duties as may be required. The Wallis provides a dynamic working environment where duties and responsibilities may change. Employees are expected to be flexible and responsive to changes in the scope of duties;
• Must be a self-starter and able to handle a multitude of situations and challenges on a day-to-day basis, along with managing multiple large-scale tasks simultaneously;
• Post-secondary education (diploma or certificate) and/or major coursework or related experiences in theater arts or related fields are preferred;
• Hours worked include days, evenings, weekends, and holidays as production schedules require.

BENEFITS

• This is a full-time position with a pay rate of $19.65 per hour.
• This role is eligible for 100% paid medical benefits, including dental, vision and life insurance ($25,000) for the employee, paid vacation, personal and sick days, 401k and paid parking.
• Complimentary tickets are occasionally available for some events or productions at The Wallis.

The Wallis Annenberg Center for the Performing Arts is an Equal Opportunity Employer committed to diversity and encourages applicants of any age, national origin, race, ethnicity, religion, sexual orientation, political affiliation, or gender.