Patron Sales Associate — Tickets, Upsells & Engagement

Washington Drama Society Inc; Washington (District of Columbia); On-site; USD 25,000 - 30,000; Full time

Job summary

Washington Drama Society, Inc. in Washington, DC is seeking a Sales Associate to drive ticket sales and contribute to revenue growth. You will engage patrons by phone and in person, upsell experiences, and promote community programming in a fast-paced environment.

The role requires strong communication, problem-solving, and multitasking abilities, with experience in CRM systems; Tessitura experience is strongly valued. Evening and weekend shifts are expected, with an in-office workflow.

Qualifications

• Experience in fast-paced, goal-driven sales or revenue-focused environment.
• Strong verbal communication skills and comfort engaging with patrons both on the phone and face-to-face.
• Demonstrated ability to problem-solve in real time and adapt quickly to patron needs.
• Ability to multitask effectively while maintaining accuracy and professionalism.
• Proficiency with Microsoft Office applications and Google Workspace (Docs, Sheets, Gmail, Calendar).
• Willingness to ask for the sale and contribute actively to revenue growth.

Responsibilities

• Drive sales of tickets, multi-ticket packages, and add-ons; invite donations and promote community programming.
• Upsell premium seating and ancillary experiences during calls and in-person sales.
• Conduct outbound calls and follow-up to generate incremental revenue and support campaigns.
• Meet or exceed individual and team revenue and performance goals.

Skills

Sales experience

Verbal communication

Problem solving

Multitasking

MS Office

Google Workspace

Customer service

Tessitura experience

Tools

Tessitura CRM

Job description

Washington Drama Society, Inc. in Washington, DC is seeking a Sales Associate to drive ticket sales and contribute to revenue growth. You will engage patrons by phone and in person, upsell experiences, and promote community programming in a fast-paced environment.

The role requires strong communication, problem-solving, and multitasking abilities, with experience in CRM systems; Tessitura experience is strongly valued. Evening and weekend shifts are expected, with an in-office workflow.