Patron Associate

Metopera; New York (NY); On-site; USD 42,000 - 54,000; Full time

Job summary

The Metropolitan Opera in New York seeks a Patron Associate to provide administrative support to the Patron Office, handling inquiries from Met Patrons and delivering warm, courteous service. Responsibilities include managing gift bookings, coordinating solicitations, overseeing memberships and event check-ins, and assisting with Patron billing and communications.

The role requires a BA and 1+ year in a customer service or admin role, strong Microsoft Office skills, and the ability to multi-task

Qualifications

• BA degree and 1+ year in a customer service or administrative role.
• Excellent communication skills.
• Experience working with the public.
• Pleasant and professional demeanor.
• Proficiency in Microsoft Office; Tessitura and Raiser's Edge preferred.

Responsibilities

• Field Patron inquiries via phone and email with courteous service.
• Assist with daily gift booking (stocks, wires, anonymous gifts, pending checks).
• Facilitate solicitation and fulfillment emails; write/send monthly solicitation letters.
• Check accuracy and mailing Patron acknowledgement letters.
• Coordinate membership upgrade emails.
• Maintain and upload exclusive membership web content.
• Manage Straz Lounge reservations.
• Ensure accuracy of memberships and related activities in fundraising database.
• Assist in monthly Patron billing process.
• Assist with Patron activities/events and Backstage Tour check-in when needed.
• Provide administrative support to the Director of Patron and Young Associate Giving.
• Assist Patron Coordinator as needed with On Account Gift Booking.
• Special Events and Patron Presentation email, design and coordination.
• Other duties as required that serve to support the Patron Office team.

Skills

Communication

Customer service

Professional demeanor

Multitasking

Education

BA degree

Tools

Microsoft Office

Tessitura

Raiser's Edge

Job description

The Patron Associate is responsible for providing administrative support for the Patron Office. This includes providing telephone customer service to Met Patrons, as well as an array of administrative duties related to coordinating solicitation efforts and administering the benefits of the Patron Program.

• Field inquiries from Patrons via the Patron Office telephone line and Patron Program email inbox and assist Patrons with their day-to-day needs, providing warm/courteous service.
• Assist with daily gift booking. (Stocks, wires, anonymous gifts, pending checks)
• Facilitate solicitation and fulfillment emails, Writing and sending Monthly solicitation letters
• Check for accuracy and mailing Patron acknowledgement letters
• Coordinate membership upgrade emails.
• Maintain and upload exclusive membership web content
• Manage Straz Lounge reservations.
• Ensure accuracy of memberships and related activities within our fundraising database.
• Assist in monthly Patron billing process
• Assist with Patron activities/events and Backstage Tour check-in when needed.
• Provide administrative support to the Director of Patron and Young Associate Giving.
• Assist Patron Coordinator as needed with On Account Gift Booking
• Special Events and Patron Presentation email, design and coordination
• Other duties as required that serve to best support the Patron Office team.

• BA degree and 1 year + experience in a customer service or administrative role
• Excellentcommunication skills
• Experience working with the public.
• Pleasant and professional demeanor.
• Proficiency in Microsoft Office. Experience withTessituraor Raiser’s Edgepreferred
• Enthusiastic, detail-oriented and self-motivated
• Occasional weekend or evening eventsrequired
• Energetic team player who works well with all personality types
• Ability to multi-task, prioritize, and problem-solve in a fast-paced, busy work environment

The Metropolitan Opera is an equal opportunity employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and existing employees without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, citizenship status, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, or any protected category prohibited by local, state or federal laws.