Patron Office Administrator & Events Coordinator

The Metropolitan Opera; New York (NY); On-site; USD 41,000 - 50,000; Full time

Job summary

The Metropolitan Opera is seeking a Patron Associate to provide administrative support for the Patron Office. You will handle Patron inquiries by phone and email, assist with gift bookings, and coordinate monthly solicitations and acknowledgments.

You will also help with membership upgrades, exclusive web content, event check-ins, and Patron billing. Some weekend or evening events may be required, and strong MS Office proficiency is expected.

Qualifications

• BA degree is required and 1+ year of experience in a customer service or administrative role.
• Excellent communication skills and ability to work with the public.
• Pleasant and professional demeanor in a fast-paced environment.
• Proficiency in Microsoft Office; experience with Tessitura or Raiser's Edge preferred.
• Energetic, detail-oriented, and self-motivated; occasional weekend/evening events.

Responsibilities

• Field inquiries from Patrons via phone line and email inbox, providing warm, courteous service.
• Assist with daily gift booking and management of various gifts and checks.
• Coordinate solicitation emails and monthly solicitation letters.
• Ensure accuracy of Patron acknowledgments and membership upgrades.
• Maintain Patron content on the exclusive membership web pages and manage lounge reservations.
• Support monthly Patron billing and assist with Patron activities/events and backstage tour check-in.
• Provide administrative support to the Director of Patron and Young Associate Giving.
• Assist with On Account Gift Booking and Patron presentation email coordination.
• Handle special events communications and general office duties to support the Patron Office team.

Skills

Customer service

Communication

Public interaction

Detail-oriented

Professional demeanor

Multitasking

Education

BA degree

Tools

Microsoft Office

Tessitura

Raiser's Edge

Job description

The Metropolitan Opera is seeking a Patron Associate to provide administrative support for the Patron Office. You will handle Patron inquiries by phone and email, assist with gift bookings, and coordinate monthly solicitations and acknowledgments.

You will also help with membership upgrades, exclusive web content, event check-ins, and Patron billing. Some weekend or evening events may be required, and strong MS Office proficiency is expected.