Patron Associate

The-Metropolitan-Opera; New York (NY); On-site; USD 41,000 - 50,000; Full time

Job summary

The Metropolitan Opera is seeking a Patron Associate to provide administrative support for the Patron Office in New York. You will handle patron inquiries, assist with gift bookings, and coordinate monthly solicitation activities and membership communications.

Responsibilities include processing acknowledgements, managing event logistics, and supporting the Director of Patron and Young Associate Giving, with occasional weekend or evening events as needed.

Qualifications

• BA degree required; 1 year+ in customer service/administrative role.
• Excellent communication and public-facing skills.
• Proficiency with Microsoft Office and fundraising databases.
• Enthusiastic, detail-oriented, and able to multi-task.
• Occasional weekend/evening events.

Responsibilities

• Field inquiries from Patrons via Patron Office telephone line and email inbox, providing courteous service.
• Assist with daily gift booking (stocks, wires, anonymous gifts, pending checks).
• Coordinate solicitation and fulfillment emails, write and send monthly solicitation letters.
• Check for accuracy of mailing Patron acknowledgement letters.
• Coordinate membership upgrade emails and maintain exclusive membership content.
• Coordinate Patron activities/events and Backstage Tour check-in as needed.
• Provide administrative support to the Director of Patron and Young Associate Giving.

Skills

BA degree

Customer service

Communication skills

Public experience

Microsoft Office

Tessitura

Raiser's Edge

Event support

Education

BA degree

Tools

Microsoft Office

Tessitura

Raiser's Edge

Job description

The Patron Associate is responsible for providing administrative support for the Patron Office. This includes providing telephone customer service to Met Patrons, as well as an array of administrative duties related to coordinating solicitation efforts and administering the benefits of the Patron Program.

Primary Responsibilities

• Field inquiries from Patrons via the Patron Office telephone line and Patron Program email inbox and assist Patrons with their day-to-day needs, providing warm/courteous service.
• Assist with daily gift booking. (Stocks, wires, anonymous gifts, pending checks)
• Facilitate solicitation and fulfillment emails, Writing and sending Monthly solicitation letters
• Check for accuracy and mailing Patron acknowledgement letters
• Coordinate membership upgrade emails.
• Maintain and upload exclusive membership web content
• Manage Straz Lounge reservations.
• Ensure accuracy of memberships and related activities within our fundraising database.
• Assist in monthly Patron billing process
• Assist with Patron activities/events and Backstage Tour check-in when needed.
• Provide administrative support to the Director of Patron and Young Associate Giving.
• Assist Patron Coordinator as needed with On Account Gift Booking
• Special Events and Patron Presentation email, design and coordination
• Other duties as required that serve to best support the Patron Office team.

Skills and Qualifications

• BA degree and1year + eexperience in a customer service or administrative role
• Excellentcommunication skills
• Experience working with the public.
• Pleasant and professional demeanor.
• Proficiency in Microsoft Office. Experience withTessituraor Raiser’s Edgepreferred
• Enthusiastic, detail-oriented and self-motivated
• Occasional weekend or evening eventsrequired

Physical Demands

• Energetic team player who works well with all personality types
• Ability to multi-task, prioritize, and problem-solve in a fast-paced, busy work environment

$45,000 - $45,000 a year

The Metropolitan Opera is an equal opportunity employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and existing employees without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, citizenship status, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, or any protected category prohibited by local, state or federal laws.