Patron Associate / Dress Circle Lounge

Metopera; New York (NY); On-site; USD 21,000 - 30,000; Full time

Job summary

The Metropolitan Opera invites applications for a Membership Associate in the Dress Circle Lounge. You will greet Met Members and Patrons, check membership cards at the door (each card admits two), and assist with membership inquiries and renewals to ensure a welcoming experience during Met Opera performances.

You will distribute membership brochures and calendars, collect guest cards to support lead generation, and coordinate with Patron/Met Membership staff to address service requests.

Qualifications

• Experience working with the public.
• Pleasant and professional demeanor.
• Proficiency with email, Microsoft applications and ability to use database for look-up.

Responsibilities

• Greet Met Members and Patrons and ensure quality of amenities/services provided in room for every Met Opera Performance
• Check or scan membership cards of all individuals entering the Dress Circle Lounge (each membership card admits 2)
• Collect Dress Circle Lounge guest cards (encourage guests to complete reverse side to support lead collection)
• Assist Met Members and Patrons with renewing memberships or with other membership issues as needed
• Provide guests with Met Membership brochures and ticket calendars as needed
• Report back to Patron/Met Membership staff regarding customer service issues and special requests.
• Additional clerical duties occasionally during shift.

Skills

Customer service

Professional demeanor

Tools

Microsoft Office

Database lookup

Job description

The Membership Associate/Dress Circle Lounge is responsible for greeting Met Members and Patrons, checking membership cards at the door of the Dress Circle Lounge, assisting members with membership and customer service inquiries and accepting new and renewed membership gifts.

• Greet Met Members and Patrons and ensure quality of amenities/services provided in room for every Met Opera Performance
• Check or scan membership cards of all individuals entering the Dress Circle Lounge (each membership card admits 2)
• Collect Dress Circle Lounge guest cards (encourage guests to complete reverse side to support lead collection)
• Assist Met Members and Patrons with renewing memberships or with other membership issues as needed
• Provide guests with Met Membership brochures and ticket calendars as needed
• Report back to Patron/Met Membership staff regarding customer service issues and special requests.
• Additional clerical duties occasionally during shift.

• Experience working with the public.
• Pleasant and professional demeanor.
• Proficiency with email, Microsoft applications and ability to use database for look-up.

• Ability to stand for long periods of time.
• Ability to read and recognize various membership cards and use scanner
• Ability to assist members as needed, calling upon house management, security staff and health unit as necessary.

The Metropolitan Opera is an equal opportunity employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and existing employees without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, citizenship status, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, or any protected category prohibited by local, state or federal laws.