Patron Relations & Events Coordinator

Metopera; New York (NY); On-site; USD 42,000 - 54,000; Full time

Job summary

The Metropolitan Opera in New York seeks a Patron Associate to provide administrative support to the Patron Office, handling inquiries from Met Patrons and delivering warm, courteous service. Responsibilities include managing gift bookings, coordinating solicitations, overseeing memberships and event check-ins, and assisting with Patron billing and communications.

The role requires a BA and 1+ year in a customer service or admin role, strong Microsoft Office skills, and the ability to multi-task

Qualifications

• BA degree and 1+ year in a customer service or administrative role.
• Excellent communication skills.
• Experience working with the public.
• Pleasant and professional demeanor.
• Proficiency in Microsoft Office; Tessitura and Raiser's Edge preferred.

Responsibilities

• Field Patron inquiries via phone and email with courteous service.
• Assist with daily gift booking (stocks, wires, anonymous gifts, pending checks).
• Facilitate solicitation and fulfillment emails; write/send monthly solicitation letters.
• Check accuracy and mailing Patron acknowledgement letters.
• Coordinate membership upgrade emails.
• Maintain and upload exclusive membership web content.
• Manage Straz Lounge reservations.
• Ensure accuracy of memberships and related activities in fundraising database.
• Assist in monthly Patron billing process.
• Assist with Patron activities/events and Backstage Tour check-in when needed.
• Provide administrative support to the Director of Patron and Young Associate Giving.
• Assist Patron Coordinator as needed with On Account Gift Booking.
• Special Events and Patron Presentation email, design and coordination.
• Other duties as required that serve to support the Patron Office team.

Skills

Communication

Customer service

Professional demeanor

Multitasking

Education

BA degree

Tools

Microsoft Office

Tessitura

Raiser's Edge

Job description

The Metropolitan Opera in New York seeks a Patron Associate to provide administrative support to the Patron Office, handling inquiries from Met Patrons and delivering warm, courteous service. Responsibilities include managing gift bookings, coordinating solicitations, overseeing memberships and event check-ins, and assisting with Patron billing and communications.

The role requires a BA and 1+ year in a customer service or admin role, strong Microsoft Office skills, and the ability to multi-task