Patron Experience & Fundraising Associate

The-Metropolitan-Opera; New York (NY); On-site; USD 41,000 - 50,000; Full time

Job summary

The Metropolitan Opera is seeking a Patron Associate to provide administrative support for the Patron Office in New York. You will handle patron inquiries, assist with gift bookings, and coordinate monthly solicitation activities and membership communications.

Responsibilities include processing acknowledgements, managing event logistics, and supporting the Director of Patron and Young Associate Giving, with occasional weekend or evening events as needed.

Qualifications

• BA degree required; 1 year+ in customer service/administrative role.
• Excellent communication and public-facing skills.
• Proficiency with Microsoft Office and fundraising databases.
• Enthusiastic, detail-oriented, and able to multi-task.
• Occasional weekend/evening events.

Responsibilities

• Field inquiries from Patrons via Patron Office telephone line and email inbox, providing courteous service.
• Assist with daily gift booking (stocks, wires, anonymous gifts, pending checks).
• Coordinate solicitation and fulfillment emails, write and send monthly solicitation letters.
• Check for accuracy of mailing Patron acknowledgement letters.
• Coordinate membership upgrade emails and maintain exclusive membership content.
• Coordinate Patron activities/events and Backstage Tour check-in as needed.
• Provide administrative support to the Director of Patron and Young Associate Giving.

Skills

BA degree

Customer service

Communication skills

Public experience

Microsoft Office

Tessitura

Raiser's Edge

Event support

Education

BA degree

Tools

Microsoft Office

Tessitura

Raiser's Edge

Job description

The Metropolitan Opera is seeking a Patron Associate to provide administrative support for the Patron Office in New York. You will handle patron inquiries, assist with gift bookings, and coordinate monthly solicitation activities and membership communications.

Responsibilities include processing acknowledgements, managing event logistics, and supporting the Director of Patron and Young Associate Giving, with occasional weekend or evening events as needed.