Patron Associate

The Metropolitan Opera; New York (NY); On-site; USD 41,000 - 50,000; Full time

Job summary

The Metropolitan Opera is seeking a Patron Associate to provide administrative support for the Patron Office. You will handle Patron inquiries by phone and email, assist with gift bookings, and coordinate monthly solicitations and acknowledgments.

You will also help with membership upgrades, exclusive web content, event check-ins, and Patron billing. Some weekend or evening events may be required, and strong MS Office proficiency is expected.

Qualifications

• BA degree is required and 1+ year of experience in a customer service or administrative role.
• Excellent communication skills and ability to work with the public.
• Pleasant and professional demeanor in a fast-paced environment.
• Proficiency in Microsoft Office; experience with Tessitura or Raiser's Edge preferred.
• Energetic, detail-oriented, and self-motivated; occasional weekend/evening events.

Responsibilities

• Field inquiries from Patrons via phone line and email inbox, providing warm, courteous service.
• Assist with daily gift booking and management of various gifts and checks.
• Coordinate solicitation emails and monthly solicitation letters.
• Ensure accuracy of Patron acknowledgments and membership upgrades.
• Maintain Patron content on the exclusive membership web pages and manage lounge reservations.
• Support monthly Patron billing and assist with Patron activities/events and backstage tour check-in.
• Provide administrative support to the Director of Patron and Young Associate Giving.
• Assist with On Account Gift Booking and Patron presentation email coordination.
• Handle special events communications and general office duties to support the Patron Office team.

Skills

Customer service

Communication

Public interaction

Detail-oriented

Professional demeanor

Multitasking

Education

BA degree

Tools

Microsoft Office

Tessitura

Raiser's Edge

Job description

The Patron Associate is responsible for providing administrative support for the Patron Office. This includes providing telephone customer service to Met Patrons, as well as an array of administrative duties related to coordinating solicitation efforts and administering the benefits of the Patron Program.

Primary Responsibilities

• Field inquiries from Patrons via the Patron Office telephone line and Patron Program email inbox and assist Patrons with their day-to-day needs, providing warm/courteous service.
• Assist with daily gift booking. (Stocks, wires, anonymous gifts, pending checks)
• Facilitate solicitation and fulfillment emails, Writing and sending Monthly solicitation letters
• Check for accuracy and mailing Patron acknowledgement letters
• Coordinate membership upgrade emails.
• Maintain and upload exclusive membership web content
• Manage Straz Lounge reservations.
• Ensure accuracy of memberships and related activities within our fundraising database.
• Assist in monthly Patron billing process
• Assist with Patron activities/events and Backstage Tour check-in when needed.
• Provide administrative support to the Director of Patron and Young Associate Giving.
• Assist Patron Coordinator as needed with On Account Gift Booking
• Special Events and Patron Presentation email, design and coordination
• Other duties as required that serve to best support the Patron Office team.

Skills and Qualifications

• BA degree and1year + experience in a customer service or administrative role
• Excellentcommunication skills
• Experience working with the public.
• Pleasant and professional demeanor.
• Proficiency in Microsoft Office. Experience withTessituraor Raiser’s Edgepreferred
• Enthusiastic, detail-oriented and self-motivated
• Occasional weekend or evening eventsrequired

Physical Demands

• Energetic team player who works well with all personality types
• Ability to multi-task, prioritize, and problem-solve in a fast-paced, busy work environment

$45,000 - $45,000 a year

The Metropolitan Opera is an equal opportunity employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and existing employees without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, citizenship status, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, or any protected category prohibited by local, state or federal laws.