Patron Associate

National Opera Center; New York, Northern (NY, KY); Hybrid; USD 41,000 - 50,000; Full time

Benefits offered by this job

Full Administrative Benefits

Job summary

The Metropolitan Opera is seeking a Patron Associate to provide administrative support for the Patron Office, answering Patron inquiries by phone and email, and handling day-to-day needs with a courteous approach. You will assist with gift bookings, monthly solicitation letters, and maintain exclusive membership content.

Successful candidates will support billing processes, events, and backstage check-ins while assisting the Director of Patron and Young Associate Giving, and coordinating

Qualifications

• BA degree and 1+ year in a customer service or administrative role.
• Experience working with the public.
• Proficiency in Microsoft Office.
• Experience with Tessitura or Raiser’s Edge preferred.
• Occasional weekend or evening events required.

Responsibilities

• Field inquiries from Patrons via the Patron Office telephone line and Patron Program email inbox and assist Patrons with their day-to-day needs, providing warm/courteous service.
• Assist with daily gift booking. (Stocks, wires, anonymous gifts, pending checks)
• Facilitate solicitation and fulfillment emails, Writing and sending Monthly solicitation letters
• Check for accuracy and mailing Patron acknowledgement letters
• Maintain and upload exclusive membership web content
• Ensure accuracy of memberships and related activities within our fundraising database.
• Assist in monthly Patron billing process
• Assist with Patron activities/events and Backstage Tour check-in when needed.
• Provide administrative support to the Director of Patron and Young Associate Giving.
• Assist Patron Coordinator as needed with On Account Gift Booking
• Special Events and Patron Presentation email, design and coordination
• Other duties as required that serve to best support the Patron Office team.

Skills

Customer service

Administrative

Microsoft Office

Tessitura

Raiser's Edge

Education

BA degree

Tools

Tessitura

Raiser's Edge

Job description

Network(s): Artistic Administration; Development

DESCRIPTION

The Patron Associate is responsible for providing administrative support for the Patron Office. This includes providing telephone customer service to Met Patrons, as well as an array of administrative duties related to coordinating solicitation efforts and administering the benefits of the Patron Program.

Primary Responsibilities

Field inquiries from Patrons via the Patron Office telephone line and Patron Program email inbox and assist Patrons with their day-to-day needs, providing warm/courteous service.

Assist with daily gift booking. (Stocks, wires, anonymous gifts, pending checks)

Facilitate solicitation and fulfillment emails, Writing and sending Monthly solicitation letters

Check for accuracy and mailing Patron acknowledgement letters

Maintain and upload exclusive membership web content

Ensure accuracy of memberships and related activities within our fundraising database.

Assist in monthly Patron billing process

Assist with Patron activities/events and Backstage Tour check-in when needed.

Provide administrative support to the Director of Patron and Young Associate Giving.

Assist Patron Coordinator as needed with On Account Gift Booking

Special Events and Patron Presentation email, design and coordination

Other duties as required that serve to best support the Patron Office team.

Skills and Qualifications

BA degree and1year + experience in a customer service or administrative role

Experience working with the public.

Pleasant and professional demeanor.

Proficiency in Microsoft Office. Experience withTessituraor Raiser’s Edgepreferred

Enthusiastic, detail-oriented and self-motivated

Occasional weekend or evening eventsrequired

Physical Demands

Energetic team player who works well with all personality types

Ability to multi-task, prioritize, and problem-solve in a fast-paced, busy work environment

$45,000 - $45,000 a year

Equal Opportunity Employer Statement

The Metropolitan Opera is an equal opportunity employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and existing employees without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, citizenship status, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, or any protected category prohibited by local, state or federal laws.

Desired Start Date

September 24, 2026

BENEFITS

Pay Range: $45,000 - $45,000 Annual

Full Administrative Benefits

Application Deadline

September 24, 2026