Patient & Visitor Concierge

Essentia Health; Fargo (ND); On-site; USD 22,000 - 32,000; Full time

Benefits offered by this job

Medical, dental, vision, life & other保

401(k) with employer contributions

Tuition reimbursement & training

Flexible scheduling & generous time off

Job summary

Essentia Health is seeking a Guest Services Agent who greets every visitor warmly and helps anticipate needs. You will answer inquiries, guide patients and guests, and assist with escorts as needed to ensure a respectful and secure environment within the 32ND CLIN facility.

The role supports campus information and resources, handles calls, coordinates escorts, and provides daily assistance to patients and staff. Training for BCLS within 6 months is required to ensure safety.

Qualifications

• Responds to internal and external calls
• Provides information to staff, patients, and visitors
• Directs and escorts patients and visitors
• Assists with locating community resources (lodging, transport)

Responsibilities

• Answers and responds to internal and external calls
• Acts as a source of information for staff, patients, and visitors
• Directs and escorts patients and visitors
• Delivers flowers and/or belongings to patients and staff
• Assists patients with finding community resources, including lodging, bus services, taxi services, etc.
• Provides patient information as appropriate
• Reports emergencies and requests responders
• Assists people into the facility
• Secures wheelchairs for patients and visitors

Skills

Customer service

Communication

Multitasking

Tools

MS Office

Job description

Essentia Health is seeking a Guest Services Agent who greets every visitor warmly and helps anticipate needs. You will answer inquiries, guide patients and guests, and assist with escorts as needed to ensure a respectful and secure environment within the 32ND CLIN facility.

The role supports campus information and resources, handles calls, coordinates escorts, and provides daily assistance to patients and staff. Training for BCLS within 6 months is required to ensure safety.