Patient Triage & Scheduling Specialist

ADVOCARE, LLC; Haddon Heights (NJ); On-site; USD 25,000 - 33,000; Full time

Job summary

The Care Center is seeking a Triage Assistant to manage incoming triage calls, schedule patient appointments, and deliver a high level of patient and staff satisfaction. The role involves relaying messages, transferring calls, and documenting actions taken during calls with professionalism and confidentiality.

Key tasks include collecting information, notifying the practitioner, returning voicemail messages, and adapting to changing priorities while maintaining a positive public image of the

Qualifications

• High School Diploma or equivalent.
• Experience with Microsoft Office (Word, Excel, Outlook and PowerPoint).
• Excellent customer service and communication skills.
• Ability to maintain confidentiality and professionalism.
• Detail oriented with strong follow-up.
• Adaptable to changing priorities.

Responsibilities

• Answer incoming calls on a multi-line system and schedule patient appointments.
• Transfer calls to the appropriate person and write messages per procedures.
• Document appointment cancellations and notify the scheduler.
• Type correspondence and office memos as directed.
• Maintain regular office attendance and reliable presence.
• Gather pertinent information for triage calls and relay to practitioners.
• Follow through with practitioner instructions and document actions taken.
• Return messages left on Care Center voicemail and respond per protocols.
• Handle additional duties as assigned and present a positive image of the Care Center.

Job description

The Care Center is seeking a Triage Assistant to manage incoming triage calls, schedule patient appointments, and deliver a high level of patient and staff satisfaction. The role involves relaying messages, transferring calls, and documenting actions taken during calls with professionalism and confidentiality.

Key tasks include collecting information, notifying the practitioner, returning voicemail messages, and adapting to changing priorities while maintaining a positive public image of the