Triage Assistant

Advocare LLC; Haddon Heights (NJ); On-site; USD 25,000 - 30,000; Full time

Job summary

Advocare LLC is seeking a Triage Assistant to manage incoming calls, collect information, and schedule patient appointments. You will relay calls to practitioners, document actions, and ensure accurate records while maintaining a professional image of the Care Center.

Ideal candidates will have a high school diploma, strong MS Office skills, and excellent communication, confidentiality, and adaptability to changing priorities.

Qualifications

• High school diploma or equivalent required.
• Proficiency with Word, Excel, Outlook and PowerPoint.
• Strong communication and organizational skills.

Responsibilities

• Answer incoming calls and schedule patient appointments.
• Transfer calls and write messages per approved procedures.
• Document cancellations and notify the scheduler.
• Type correspondence and office memos as directed.
• Maintain regular attendance in the office.

Skills

Customer service

Verbal communication

Written communication

Professionalism

Confidentiality

Diplomacy

Attention to detail

Adaptability

Education

High School Diploma

Microsoft Office proficiency

Tools

Microsoft Office

Job description

Description

Summary/Objective

The Triage Assistant is responsible for taking messages for incoming triage calls, returning calls in a timely manner and scheduling appointments. Delivers a high level of patient and staff satisfaction.

Essential Functions

This list may include but is not limited to the following assigned duties

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Answers incoming telephone calls on a multi-line telephone system in a professional manner. Schedule patient appointments.
• Transfers calls to the appropriate person and writes messages in accordance with approved telephone procedures.
• Document when a patient cancels an appointment and notify the scheduler/front desk.
• Type correspondence and office memos as directed.
• Regular attendance in the office is required for this position

Responsible for answering incoming patient telephone calls, gathering all pertinent information as to why the patient/parent is calling,

Relay incoming telephone calls to the practitioner in order to establish next steps.

Responsible for following through with practitioner instructions and providing accurate documentation of all actions taken during calls.

Return messages that are left on Care Center voice mail.

Following appropriate protocols.

Respond to other duties as assigned.

Convey positive and professional image of Care Center to the public.

Required Competencies (Knowledge, Skills and Abilities)

The requirements listed below are representative of the knowledge, skills and abilities required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Excellent customer service skills.
• Effective verbal and written communication skills.
• Demonstrate professionalism, confidentiality, and diplomacy and can serve a wide range of employees and patients.
• Ability to establish and maintain effective working relationships with a diverse group of people at all levels of the organization.
• Commitment to excellence and high standards
• Detail oriented with strong follow-up initiative
• Versatility, flexibility and a willingness to work within constantly changing priorities with enthusiasm.

Required Education and Experience

• High School Diploma or Equivalent
• Experience with Microsoft Office (Word, Excel, Outlook and PowerPoint).