Ambulatory Care Call Center Supervisor - Scheduling Triage

Temple-Health; Philadelphia (Philadelphia County); On-site; USD 65,000 - 90,000; Full time

Job summary

Temple Health seeks a seasoned Supervisor to lead the Ambulatory Care Call Center Operations, overseeing NPO, Phone Triage, and Central Scheduling teams in Philadelphia. You will manage time labor, monitor team performance, and resolve issues, collaborating with nurse navigation, triage nursing, and clinics to ensure accurate appointment scheduling for new and returning patients and proper triage of calls.

The role requires a High School Diploma or equivalent, 2 years in a supervisory role, and

Qualifications

• 2 years experience in a supervisory/lead role required.
• 2 years experience in a healthcare-related setting required.
• General experience with and knowledge of hospital scheduling and billing systems, preferably Epic required.

Responsibilities

• Supervise the NPO, Phone Triage, and Central Scheduling teams in ambulatory care.
• Manage time labor and monitor team performance; resolve issues as they arise.
• Collaborate with nurse navigation, triage nursing, and clinics to ensure accurate appointment scheduling and proper triage of calls.

Skills

Supervisory experience

Team leadership

Time labor management

Epic (preferred)

Education

High School Diploma or Equivalent

Associate's Degree in related field

Tools

Epic Scheduling System

Job description

Temple Health seeks a seasoned Supervisor to lead the Ambulatory Care Call Center Operations, overseeing NPO, Phone Triage, and Central Scheduling teams in Philadelphia. You will manage time labor, monitor team performance, and resolve issues, collaborating with nurse navigation, triage nursing, and clinics to ensure accurate appointment scheduling for new and returning patients and proper triage of calls.

The role requires a High School Diploma or equivalent, 2 years in a supervisory role, and