Triage Assistant

ADVOCARE, LLC; Haddon Heights (NJ); On-site; USD 25,000 - 33,000; Full time

Job summary

The Care Center is seeking a Triage Assistant to manage incoming triage calls, schedule patient appointments, and deliver a high level of patient and staff satisfaction. The role involves relaying messages, transferring calls, and documenting actions taken during calls with professionalism and confidentiality.

Key tasks include collecting information, notifying the practitioner, returning voicemail messages, and adapting to changing priorities while maintaining a positive public image of the

Qualifications

• High School Diploma or equivalent.
• Experience with Microsoft Office (Word, Excel, Outlook and PowerPoint).
• Excellent customer service and communication skills.
• Ability to maintain confidentiality and professionalism.
• Detail oriented with strong follow-up.
• Adaptable to changing priorities.

Responsibilities

• Answer incoming calls on a multi-line system and schedule patient appointments.
• Transfer calls to the appropriate person and write messages per procedures.
• Document appointment cancellations and notify the scheduler.
• Type correspondence and office memos as directed.
• Maintain regular office attendance and reliable presence.
• Gather pertinent information for triage calls and relay to practitioners.
• Follow through with practitioner instructions and document actions taken.
• Return messages left on Care Center voicemail and respond per protocols.
• Handle additional duties as assigned and present a positive image of the Care Center.

Job description

Description

Summary/Objective

The Triage Assistant is responsible for taking messages for incoming triage calls, returning calls in a timely manner and scheduling appointments. Delivers a high level of patient and staff satisfaction.

Essential Functions

This list may include but is not limited to the following assigned duties

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Answers incoming telephone calls on a multi-line telephone system in a professional manner. Schedule patient appointments.
• Transfers calls to the appropriate person and writes messages in accordance with approved telephone procedures.
• Document when a patient cancels an appointment and notify the scheduler/front desk.
• Type correspondence and office memos as directed.
• Regular attendance in the office is required for this position

Responsible for answering incoming patient telephone calls, gathering all pertinent information as to why the patient/parent is calling,

Relay incoming telephone calls to the practitioner in order to establish next steps.

Responsible for following through with practitioner instructions and providing accurate documentation of all actions taken during calls.

Return messages that are left on Care Center voice mail.

Following appropriate protocols.

Respond to other duties as assigned.

Convey positive and professional image of Care Center to the public.

Required Competencies (Knowledge, Skills and Abilities)

The requirements listed below are representative of the knowledge, skills and abilities required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Excellent customer service skills.
• Effective verbal and written communication skills.
• Demonstrate professionalism, confidentiality, and diplomacy and can serve a wide range of employees and patients.
• Ability to establish and maintain effective working relationships with a diverse group of people at all levels of the organization.
• Commitment to excellence and high standards
• Detail oriented with strong follow-up initiative
• Versatility, flexibility and a willingness to work within constantly changing priorities with enthusiasm.

Required Education and Experience

• High School Diploma or Equivalent
• Experience with Microsoft Office (Word, Excel, Outlook and PowerPoint).