Patient Coordinator

Talentify; Oxford (NC); On-site; USD 36,000 - 56,000; Full time

Job summary

Talentify is seeking a Patient Coordinator to maintain front desk operations and optimize patient access in alignment with practice standards. You will schedule, register, and communicate with patients to support efficient clinic flow and a positive experience.

You will verify patient demographics, manage appointments, and ensure accurate records. Proficiency in word processing and Excel is required, with attention to detail and the ability to multitask under pressure.

Qualifications

• Minimum of 2 years of office experience.
• Medical office experience preferred.
• Strong written and organizational skills with attention to detail.
• Ability to multi-task and work well under pressure.
• Problem solving and good communication skills.
• Computer skills with experience in word processing and Excel.

Responsibilities

• Manage front desk operations and patient access to support clinic flow.
• Schedule patients and verify demographic and visit information.
• Answer calls, coordinate appointments, and provide non-clinical information per guidelines.
• Conduct appointment reminder calls and update patient records as needed.
• Prepare and distribute daily schedules; greet and assist patients and visitors.
• Review patient forms for completeness and accuracy; assist with documentation prior to visits.
• Utilize practice management system to verify patient status and manage records.

Skills

Office experience

Written communication

Organizational skills

Multi-tasking

Problem solving

Communication

Excel

Word processing

Tools

Excel

Word processing

Job description

Position Summary

The Patient Coordinator is responsible for maintaining front desk operations and facilitating patient access in alignment with established practice standards. This role serves as the primary point of contact for patients and ensures accurate scheduling, registration, and communication to support efficient clinic flow and a positive patient experience.

Schedules patients in accordance with office protocols while obtaining and verifying key demographic and visit-related information, including patient name, address, referring provider, reason for visit, and authorization details. Maintains and updates patient records to ensure accuracy and completeness.

Answers incoming calls promptly and professionally, addressing patient needs, coordinating appointments, and providing clear, non-clinical information within practice guidelines. Conducts appointment reminder calls in advance of scheduled visits and manages returned mail by updating patient records as needed.

Prepares and distributes daily schedules to support operational readiness. Greets patients and visitors in a professional and welcoming manner, assesses their needs, and directs them appropriately. Provides routine, non-medical instructions to patients in preparation for their visit.

Supports the registration process by reviewing all patient forms for completeness and accuracy, assisting patients who require help completing documentation, and ensuring all required information is obtained prior to the visit. Prepares encounter forms and ensures appropriate documentation is available for the clinical team.

Utilizes the practice management system to verify patient status (new vs. established) and supports accurate patient identification and record management.

Qualifications

Candidates must have a minimum of 2 years office experience. Medical Office experience preferred. Must possess strong written and organizational skills with attention to detail. Must be able to multi-task and work well under pressure. Must possess problem solving skills as well as using good communication. Computer skills with experience in word processing, and excel required. Oversees daily flow of office and maintains facility compliance in regards to OSHA, HIPAA, and JCAHO.

Accountable To

Operations Manager