Patient Access & Scheduling Specialist

Pediatrics Northwest, PS; Tacoma (WA); On-site; USD 46,000 - 69,000; Full time

Benefits offered by this job

Health and Vision Insurance - Employee

Dental Insurance

Life Insurance

Voluntary Insurance Plans

401k plan

Profit Sharing

8 Paid Holidays per year

3 weeks PTO for first year

EAP services

Job summary

Pediatrics Northwest, PS is seeking a Patient Access Coordinator in Tacoma, WA to schedule appointments, verify patient information, and support clinic operations. You will work with providers to optimize availability and ensure smooth patient flow while delivering excellent customer service.

The role requires multitasking, professionalism, and the ability to handle high-pressure situations. Travel to other clinic locations may be required, with full-time hours 8 am–5 pm and some Saturdays.

Qualifications

• 1+ years of customer service experience (healthcare setting preferred).
• Experience in a medical office or call center is a plus.
• Experience with Electronic Medical Records (EMR) systems preferred.
• Proficient with Microsoft Office Suite; good computer skills.

Responsibilities

• Answer office lines and manage overflow calls promptly.
• Verify patient demographics during scheduling.
• Schedule appointments using provider templates and processes.
• Maintain and adjust schedules to ensure proper patient flow.
• Coordinate with front desk and nursing staff to ensure coverage.

Skills

Customer service

Spanish speaking

Education

High School Diploma or equivalent

Tools

EMR systems

Microsoft Office Suite

Job description

Pediatrics Northwest, PS is seeking a Patient Access Coordinator in Tacoma, WA to schedule appointments, verify patient information, and support clinic operations. You will work with providers to optimize availability and ensure smooth patient flow while delivering excellent customer service.

The role requires multitasking, professionalism, and the ability to handle high-pressure situations. Travel to other clinic locations may be required, with full-time hours 8 am–5 pm and some Saturdays.