Patient Transfers & Care Coordination Specialist

HCA Healthcare, Inc.; Florida; On-site; USD 25,000 - 33,000; Part time

Benefits offered by this job

Comprehensive benefits

Education support

401(k) with match

Job summary

HCA Healthcare, Inc. is seeking a Patient Logistics Specialist to manage intake/referrals from Emergency Departments and inpatient/community settings.

You will handle inquiries via phone, fax, and email, coordinating patient admissions, transfers, and non-clinical information to support the care continuum. This role emphasizes rapid response, effective communication, and coordination with clinicians to move patients through disposition and bed placement processes.

Qualifications

• 2+ years of healthcare experience highly preferred.
• Behavioral Health experience highly preferred.
• Call Center – Transfer Center – Bed Management experience helpful.

Responsibilities

• Responds to phone calls with a sense of urgency and, demonstrating good customer service skills.
• Gathers initial information required to open new case/call(s) and prepares clinical information/packet which is to provide to the clinicians for assessment and next steps in advancing patients care.
• Helps to locate available resources and coordinates information to support patient disposition and or admissions to appropriate unit/facility.
• Maintains active inventory of bed availability within the community for non-HCA bed placements and admissions.
• Responsible for accepting, tracking and facilitating hospital transfers and transports telephonically and via computer applications.
• Provides updates to customers on status of patient case(s), i.e. assessment status and bed placement requests
• Assists to schedule and prioritize discharge transports and supports the Patient Logistics Center by assuring rapid response to requests for services
• Demonstrate the ability to process patient acuity utilizing critical thinking skills, clinical decision making, and acquired knowledge to assist in assessing situations and facilitate patient flow through the continuum of care.

Job description

HCA Healthcare, Inc. is seeking a Patient Logistics Specialist to manage intake/referrals from Emergency Departments and inpatient/community settings.

You will handle inquiries via phone, fax, and email, coordinating patient admissions, transfers, and non-clinical information to support the care continuum. This role emphasizes rapid response, effective communication, and coordination with clinicians to move patients through disposition and bed placement processes.