Night Patient Logistics Specialist: Transfers

HCA Healthcare, Inc.; Jacksonville (FL); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Comprehensive benefits

Wellbeing support including counseling

Paid time off and disability coverage

401(k) with match

Education support and tuition programs

Job summary

HCA Florida Memorial Hospital in Jacksonville, FL is seeking a Patient Logistics Specialist to manage intake of new case referrals, coordinate transfers and bed placement, and support patient flow through the continuum of care. The role requires rapid phone/e‑mail communication and collaboration with EDs, inpatient units, and transport teams.

This is a full-time night position with weekend rotation and occasional holidays, onsite at an HCA Patient Logistics Center.

Qualifications

• 2+ years of healthcare experience highly preferred.
• Behavioral Health experience highly preferred.
• Call Center – Transfer Center – Bed Management experience helpful.

Responsibilities

• Responds to phone calls with urgency and provides strong customer service.
• Gathers initial information to open new cases and prepares clinical packets for clinicians.
• Locates resources and coordinates information to support patient disposition and admissions.
• Maintains inventory of bed availability within the community for non-HCA bed placements and admissions.
• Accepts, tracks and facilitates hospital transfers and transports telephonically and via computer applications.
• Provides updates to customers on status of patient cases and bed placement requests.
• Assists to schedule and prioritize discharge transports and supports patient logistics center.
• Uses critical thinking and clinical knowledge to assess situations and facilitate patient flow.

Job description

HCA Florida Memorial Hospital in Jacksonville, FL is seeking a Patient Logistics Specialist to manage intake of new case referrals, coordinate transfers and bed placement, and support patient flow through the continuum of care. The role requires rapid phone/e‑mail communication and collaboration with EDs, inpatient units, and transport teams.

This is a full-time night position with weekend rotation and occasional holidays, onsite at an HCA Patient Logistics Center.