Patient Logistics Specialist

HCA Healthcare, Inc.; Plano (TX); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Comprehensive benefits

Wellbeing support

Time away from work

Savings and retirement resources

Education support

Additional benefits

Job summary

HCA Healthcare, Inc. in Plano, TX is seeking a Patient Logistics Specialist to manage intake of referrals, status updates with EDs and inpatient settings, and to coordinate transfers and transports.

The role requires strong communication, organizational skills, and familiarity with medical terminology. Responsibilities include opening new cases, gathering clinical information, maintaining awareness of staff and services, and ensuring timely bed placement and discharge transport support.

Qualifications

• Enhance patient flow knowledge and hospital processes is preferred.
• Experience in healthcare settings is a plus.
• Strong verbal and written communication skills are required.

Responsibilities

• Respond to phone calls with urgency and professional service.
• Gather initial information to open new cases and prepare clinical information packets.
• Maintain awareness of facility medical staff, services and programs.
• Locate resources and coordinate information for patient disposition and admissions.
• Track bed availability and coordinate transfers and transports.
• Provide updates on patient case status and bed placement requests.
• Assist scheduling and prioritizing discharge transports and rapid response to service requests.

Skills

Communication skills

Organizational skills

Medical terminology

Education

Associate degree or higher

Job description

Do you want to join an organization that invests in you as a Patient Logistics Specialist? At Medical City Plano, you come first. HCA Healthcare has committed up to 300 million in programs to support our incredible team members over the course of three years.

Job Summary and Qualifications

The Patient Logistics Specialist is responsible for the intake of new case referrals including status updates to/from Emergency Departments, Inpatient Hospital Settings, or Community Settings. The Patient Logistics Specialist responds to phone calls, faxes, and e-mail requests, or other forms of intake communication, for clinical information, patient admissions or transfers, transport requests and other non-clinical information.

What you will do in this role:

• Respond to phone calls with a sense of urgency and demonstrating good customer service skills
• Gather initial information required to open new case/call(s) and prepare clinical information/packet which is to provide to the clinicians for assessment and next steps in advancing patients care.
• Establish and maintain a high degree of awareness and knowledge of facility medical staff, services and specialized programs.
• Help to locate available resources and coordinates information to support patient disposition and or admissions to appropriate unit/facility
• Maintain active inventory of bed availability within the community for non-HCA bed placements and admissions
• Responsible for accepting, tracking and facilitating hospital transfers and transports telephonically and via computer applications.
• Provide updates to customers on status of patient case(s), i.e. assessment status and bed placement requests
• Assist to schedule and prioritize discharge transports and support the Patient Logistics Center by assuring rapid response to requests for services (where applicable)

What qualifications you will need:

• Associate degree or higher preferred
• Prefer experience in an acute care setting. (example Hospital Unit Secretary) - highly preferred experience in an ED.
• Prefer an understanding of how patient populations move through a hospital setting and healthcare organizations
• Prefer experience in Behavioral Health (example Behavioral Health Tech)
• Possess good communication skills, verbal and written.
• Possess good organizational skills and able to act on multiple tasks.
• Proficient and understands medical terminology

Scheduling Requirements:

• 12 Hour Shifts - Required
• Flexibility in scheduling - Required
• Rotating Weekends - Required
• Holiday Shifts - Required

Must live within 60 miles of a Patient Logistics Center Facility -PLC Locations include; Richmond, VA 23225, Jacksonville, FL 32216, Tamarac, FL 33321, Plano, TX 75075 or Denver, CO 80237- Required

Benefits

Medical City Plano, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services
• Wellbeing support, including free counseling and referral services
• Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence
• Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling
• Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing
• Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts

Learn more about Employee Benefits

Note: Eligibility for benefits may vary by location.

We are a family 270,000 dedicated professionals! Our Talent Acquisition team is reviewing applications for our Patient Logistics Specialist opening. Qualified candidates will be contacted for interviews.

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

HCA Healthcare has been recognized as one of the Worlds Most Ethical Companies by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated 3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.