Patient Logistic Specialist - Nights

HCA Healthcare, Inc.; Jacksonville (FL); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Comprehensive benefits

Wellbeing support including counseling

Paid time off and disability coverage

401(k) with match

Education support and tuition programs

Job summary

HCA Florida Memorial Hospital in Jacksonville, FL is seeking a Patient Logistics Specialist to manage intake of new case referrals, coordinate transfers and bed placement, and support patient flow through the continuum of care. The role requires rapid phone/e‑mail communication and collaboration with EDs, inpatient units, and transport teams.

This is a full-time night position with weekend rotation and occasional holidays, onsite at an HCA Patient Logistics Center.

Qualifications

• 2+ years of healthcare experience highly preferred.
• Behavioral Health experience highly preferred.
• Call Center – Transfer Center – Bed Management experience helpful.

Responsibilities

• Responds to phone calls with urgency and provides strong customer service.
• Gathers initial information to open new cases and prepares clinical packets for clinicians.
• Locates resources and coordinates information to support patient disposition and admissions.
• Maintains inventory of bed availability within the community for non-HCA bed placements and admissions.
• Accepts, tracks and facilitates hospital transfers and transports telephonically and via computer applications.
• Provides updates to customers on status of patient cases and bed placement requests.
• Assists to schedule and prioritize discharge transports and supports patient logistics center.
• Uses critical thinking and clinical knowledge to assess situations and facilitate patient flow.

Job description

Do you have the career opportunities as a Patient Logistic Specialist you want with your current employer? We have an exciting opportunity for you to join HCA Florida Memorial Hospital which is part of the nation's leading provider of healthcare services, HCA Healthcare.

The Patient Logistics Specialist is responsible for the intake of new case referrals including status updates to/from Emergency Departments, Inpatient Hospital Settings, or Community Settings. The Patient Logistics Specialist responds to phone calls, faxes, and e-mail requests, or other forms of intake communication, for clinical information, patient admissions or transfers, transport requests and other non-clinical information.

Primary Duties and Responsibilities

• Responds to phone calls with a sense of urgency and, demonstrating good customer service skills
• Gathers initial information required to open new case/call(s) and prepares clinical information/packet which is to provide to the clinicians for assessment and next steps in advancing patients care.
• Helps to locate available resources and coordinates information to support patient disposition and or admissions to appropriate unit/facility.
• Maintains active inventory of bed availability within the community for non-HCA bed placements and admissions.
• Responsible for accepting, tracking and facilitating hospital transfers and transports telephonically and via computer applications.
• Provides updates to customers on status of patient case(s), i.e. assessment status and bed placement requests
• Assists to schedule and prioritize discharge transports and supports the Patient Logistics Center by assuring rapid response to requests for services
• Demonstrate the ability to process patient acuity utilizing critical thinking skills, clinical decision making, and acquired knowledge to assist in assessing situations and facilitate patient flow through the continuum of care.

Experience

• 2+ years of healthcare experience highly preferred
• Behavioral Health experience highly preferred
• Call Center – Transfer Center – Bed Management experience helpful

Scheduling Requirements

• This position is Full-Time Nights and requires a weekend rotation: 12 hour shift requirement unless otherwise noted. This role will require you to work some holidays.

Location Requirements

• You will perform the duties and responsibilities of this position onsite at an HCA Patient Logistics Center (PLC).
• Qualified candidates must live within 60 miles of an HCA PLC in the market area associated with the position.
  • Richmond, VA
  • Jacksonville, FL
  • Tamarac, FL
  • Plano, TX
  • Denver, CO

Please view this video for a Day in the Life at an HCA Patient Logistics Center

HCA Transfer Center

Benefits

HCA Florida Memorial Hospital, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive benefitsfor medical, prescription drug, dental, vision, behavioral health and telemedicine services
• Wellbeing support,including free counseling and referral services
• Time away from workprograms for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence
• Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling
• Education supportthrough tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing
• Additional benefitsfor fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts

Learn more about Employee Benefits

Note: Eligibility for benefits may vary by location.

"Bricks and mortar do not make a hospital. People do."- Dr. Thomas Frist, Sr. HCA Healthcare Co-Founder

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.