Patient Service Representative - Rogers Ave

Mercy; Fort Smith (AR); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Tuition support

Retirement plan matching

Job summary

Mercy is seeking a Patient Service Representative (PSR) to be the first contact for patients and visitors, ensuring a positive, seamless experience at the front desk. In Fort Smith, AR, the PSR will manage check-in/out, scheduling, data entry, and essential administrative duties while upholding confidentiality and professional communication with patients and clinical staff.

This full-time role requires strong communication, basic computer skills, adaptability under pressure, and a commitment to

Qualifications

• Education: High school diploma or equivalent.
• Strong verbal and written communication skills are essential.
• Proficiency in basic computer skills and data entry.
• Customer service oriented with professional demeanor.
• Ability to protect patient privacy and maintain confidentiality.
• Able to stay composed and adapt under pressure.
• Attend Clinic Core Front Desk Training after hire.

Responsibilities

• Be the first point of contact for patients and visitors.
• Manage front desk operations and workflows to ensure a positive patient experience.
• Handle scheduling, data entry, and documentation with accuracy.

Skills

Communication

Computer skills

Customer service

Attention to detail

Confidentiality

Adaptability

Front desk training

Education

High school diploma

Job description

Find your calling at Mercy!

The Patient Service Representative (PSR) is the first point of contact for patients and visitors. The PSR ensures that the patient experience is positive and seamless by managing front desk operations and workflows.

Position Details:

Minimum Qualifications

Education: High school diploma or equivalent.

Skills, Knowledge and Abilities:

• Strong verbal and written communication skills are essential for interacting with patients, healthcare professionals, and other staff members. The ability to communicate effectively and professionally is crucial in this role.
• Proficiency in basic computer skills, including data entry and word processing.
• Excellent customer service skills are essential for interacting with patients and visitors in a courteous and professional manner. PSRs should be empathetic, patient-focused, and able to handle inquiries and concerns with tact and diplomacy.
• Accuracy and attention to detail are critical in this role, particularly when entering patient information, scheduling appointments, and processing documentation.
• Ability to maintain confidentiality and follow privacy policy/procedure. Demonstrating discretion and maintaining patient privacy is paramount in this role.
• Adaptable and able to work effectively under pressure, handling unexpected situations with professionalism and composure.
• Attend and complete Clinic Core Front Desk Training post-hire.

Physical Requirements:

• Position requires the ability to push, pull, and/or lift 50 lbs. occasionally.
• Position requires standing and walking during each shift.
• Position requires the ability to grip, reach, bend, kneel, twist, and squat to perform duties.

Preferred Qualifications
Experience: One year of applicable medical office experience.

Why Mercy?

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.